Tholons is a leading full-service Strategic Advisory firm for Global Outsourcing and Investments. Our advisors pioneered the offshore advisory space more than a decade ago and continue to lead and evolve it. We offer the full range of service from developing globalization strategies, execution of outsourcing strategies and monitoring and tracking of outsourcing outcomes in order to meet client’s business objectives.
As a leading provider of location analysis and strategic growth & expansion services for outsourcing providers and buyers, we present for the third year running - a detailed analysis of the world’s Top 50 Emerging Outsourcing Destinations. A detailed 80 page report will be made available in the last week of October.
These rankings are based on both qualitative and quantitative aspects wherein Tholons analyzes the following categories in providing location assessment:
Scale & Quality of Workforce
Business Catalyst
Cost
Infrastructure
Risk Profile
Quality of Life
Tholons presents the Global 50 Centers of Excellence - an exhaustive study which aims to provide an accurate means of assessment of Global Outsourcing destinations in relation to their capacities as service delivery centers.
In its fourth year, Tholons not only lists/ranks the 8 Established and 50 Emerging destinations but also ranks the the Next 10 aspiring cities 'on the Tholons Radar'. The report also provides relative cores of each of the cities for the six parameters of scale & quality of labor pool, cost, business catalyst, infrastructure, risk and quality of life which are a part of the Tholons Location Assessment Framework.
The study views offshore destinations and location assessment from the perspective of the clients of offshore destinations.
Tholons introduces the new phenomenon of convergence of Centers of Excellence in this annual publication. Tholons has also identified the recent convergence of specific service delivery locations. The report discusses convergence of these centers from two vantage points - delivery centers as a part of their respective countries and delivery centers expanding beyond their geographical boundaries. The coming together or convergence of cities in a country as one common value proposition to the client is highlighted in the section, "Offshore Nations: Top 5, Next 5 and Emerging 20."
The mitigating of geographical boundaries by cities and formation of city clusters is also discussed in the section "Services by Regions: Cities as Clusters."
The Tholons Global 50 Centers of Excellence Report provides a weighted ranking of city-specific locations in relation to their respective capacities as Global ITO/BPO destinations.
The following methodologies were implemented in fulfilling the report:
Primary Research - Tholons utilized surveys and interviews with Tier I & II Service Providers and Service Buyers alike. These surveys were used to determine delivery and consumption trends for Global Outsourcing Services in specific destinations.
Secondary Research - Tholons utilized Secondary Research methods where primary means were not available. Historical data from Governments, global institutions and agencies, and monetary bodies were used to provide economic related data. Publicly released data from Government sources were also considered when using country-specific market data.
Quantitative & Qualitative Analysis - Tholons employs a combination of quantitative and qualitative analysis in developing the weighted rankings in this report. Our proprietary weighing and ranking framework were developed and refined by senior Tholons consultants over years of direct client engagements and professional observations.
Introduction
Methodology
Converging Centers of Excellence
Offshore Nations:
Top 5
Next 5
India Philippines Ireland China Brazil
Poland Vietnam Canada Mexico Russia
Emerging 20
Argentina Egypt Czech Republic Chile Sri Lanka South Africa Costa Rica Hungary United Kingdom Malaysia
Ghana Romania Slovakia Singapore Bulgaria Morocco Estonia Uruguay Slovenia Ukraine
List of Destinations
Established:
8 cities
Emerging:
50 cities
Aspiring:
10 cities
Services by Region: Cities as Clusters
Conclusion
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