Infrastructure Management — Tapping the Hidden Value

Join us as our guest for the Global Services half-day forum dedicated to educating you on the benefits of offshoring IT Infrastructure work. Global Services brings together a focused blend of an industry keynote, interactive panel discussion, and educational sponsor presentations. This highly informative, content-rich program is designed to ensure that all attendees have opportunities to exchange new ideas and make business connections.

The continued ramp up of IT infrastructure is a given. Nearly 50% of IT resources in global organizations are engaged in managing the various elements of IT infrastructure. Historically, there has been some resistance to sending out this core IT function to remote geographies because of perceived higher risks in managing and maintaining enterprise IT environments. This mind-set however has started changing over the last few years. A survey of global organizations undertaken by CIO Magazine found that 27% of respondents are actively considering Remote Infrastructure Management (RIM) as a viable business option.

Remote IT infrastructure management services, as defined by Gartner, are “the remote support and management of various IT services that are related to infrastructure support from global delivery sites." In the last few years, three independent forces have converged together – the rapid evolution in remote server management technologies and IT architectures, changes in customer behaviors and demand patterns, and finally, developments in the vendor and offshore supply environment – leading to accelerated adoption of RIM by corporations.

With constant innovation and upgrades in technologies deployed by an organization, infrastructure management has become a continuously evolving field.  Tools and technologies used for managing infrastructure along with business and security standards, make this function complex and critical. Delivery of RIM services requires deployment of highly skilled professionals with vertical competencies in technology segments and sub-systems. Telecom and bandwidth requirements for managing the enterprise environments, data flow needs, redundant network architectures and Disaster Recovery/BCP and compliance needs are more complicated as RIM services involve direct access and permissions to core customer network and server infrastructure.

The Global Services Event, under the ITO Series, titled Infrastructure Management — Tapping the Hidden Value, would present the consummate picture of the RIM industry. Along with analyst presentations, real-life case studies, and thought-leading content from practitioners, the event is aimed at senior IT executives seeking to better alignment between IT and business.

Key Topics of Discussion

• Evolving trends in infrastructure management
• Dynamics of offshored remote infrastructure management
• Assessing and evaluating offshoring options 
• Managing risks in remote infrastructure management.