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Welcome to the next generation of the services economy where we have technology and business processes enmeshing with each other on a global scale to unlock business value. Global sourcing of these services have gone beyond the paradigms of large scale outsourcing, offshoring, distributed global delivery, managed services, and such other mechanisms. Various models, old and new, will coexist to make this a reality; the scope is inherently global and the returns are implicitly valuable.
Beginning with in-sourcing and often shared services, organizations went on to outsourcing, co-sourcing, and finally co-creating competencies with service providers. The new rules for the services organization are to consolidate and standardize delivery; to balance internal, external, and virtual capabilities; and to manage services like a portfolio. These are the essential steps to building and sustaining excellence in services.
Global Services Conference 2012 will focus on how to build and sustain excellence in services. This strategy is the key to enterprise services, enterprise transformation, and aligning that transformation to drive competitive advantage to companies. Companies are looking to access data and knowledge in a better way and to leverage the maturity of the services organization that has been in place to drive better business value.
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CONFERENCE
March 15, 2012
- Full day with over 13 key sessions
- 25+ Speakers from leading global enterprises
- Keynotes, Plenary sessions and 2 parallel Tracks
- Track 1: Building Excellence
- Track 2: Sustaining Excellence
- Networking opportunities with industry peers
View Complete Program
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Julia V. Santos
Head of Global Business Optimization & Contracting Johnson & Johnson Group
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Glenn Morton
Global IGM Operations Manager Novartis Pharmaceuticals Corporation
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Lisa Wright
VP Global Sourcing & Relationship Management Prudential
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Edward Hansen
Co-chair, North American Sourcing Practice Baker & McKenzie
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Ashish Malhotra
Director, Global Technology Resource Strategy Citi Technology
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Srinivasan Krishnamurthy
Vice President Kronos
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Jane Von Kirchbach
Assoc. Director, SAP Operations Kraft Foods, Inc.
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Precy B. Goldstein
Director - Corporate Development Organization UBS
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Ed Caso
Managing Director and Senior IT/BPO Equity Analyst Wells Fargo Securities, LLC
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Michael Barrett
Co-Founder and CEO Unosquare LLC
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Jay Desai
SVP - Global Sourcing, Operations & Technology Northern Trust
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Vikram Ramnath
Director, Project Management Office, GIS Applied Materials
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Michael Serghiou
VP, Head Of Vendor Management Ann Inc.
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Vishal Ahluwalia
Executive Director - WMA Operations, Head Sourcing/Outsourcing, Wealth Management Americas UBS
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Pravesh Mehra
Russell Reynolds Associates
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Vidya Ramachandran
IT Strategy Analyst Guardian Life
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Kate Vitasek
Faculty - Center for Executive Education University of Tennessee
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Julio Quinteros Jr.
VP Global Investment Research Goldman Sachs
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Surinder S.Rana
IMF Sr. Facilities Officer/Regional Portfolio Mgr. [Global CRE Services], Tech & Gen Serv Dept
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Donald Mones
COP, Director IT Vendor Management MetLife
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Ed Nair
Editor Global Services
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Sandeep Suresh
Head Research Neo Group
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Atul Vashistha
Founder & Chairman Neo Group
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Monty Hamilton
CEO Rural Sourcing, Inc.
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W. David Sanders
CEO Hildebrando USA
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Sas Mukherjee
SVP & Practice Leader Serco Global Services, Americas
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Alex Lyashok
CTO EPAM Systems
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Alex Camino
VP of Marketing & Communications Softtek
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Alfredo Pacheco
CEO MexicoIT
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Jagdish R. Dalal
Managing Director, Thought Leadership, IAOP Founder and Principal, JDalal Associates, LLC
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Matthew Kazmierczak
Senior Vice President TechAmerica Foundation
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Mauricio A. Velasquez
Partner Neo Group
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Santiago Pinzon
Executive Director, Chamber of BPO&IT National Business Association of Colombia
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Jane Siegel
Founding Director ITSqc, LLC
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Przemyslaw Berendt
Vice President for Global Marketing Luxoft
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