Welcome to the next generation of the services economy where we have technology and business processes enmeshing with each other on a global scale to unlock business value. Global sourcing of these services have gone beyond the paradigms of large scale outsourcing, offshoring, distributed global delivery, managed services, and such other mechanisms. Various models, old and new, will coexist to make this a reality; the scope is inherently global and the returns are implicitly valuable.

Beginning with in-sourcing and often shared services, organizations went on to outsourcing, co-sourcing, and finally co-creating competencies with service providers. The new rules for the services organization are to consolidate and standardize delivery; to balance internal, external, and virtual capabilities; and to manage services like a portfolio. These are the essential steps to building and sustaining excellence in services. Global Services Conference 2012 will focus on how to build and sustain excellence in services. This strategy is the key to enterprise services, enterprise transformation, and aligning that transformation to drive competitive advantage to companies. Companies are looking to access data and knowledge in a better way and to leverage the maturity of the services organization that has been in place to drive better business value.

CONFERENCE March 15, 2012 Full day with over 13 key sessions 25+ Speakers from leading global enterprises Keynotes, Plenary sessions and 2 parallel Tracks Track 1: Building Excellence Track 2: Sustaining Excellence Networking opportunities with industry peers View Complete Program

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