The webinar focused on distinguishing the emerging models of infrastructure management and the contractual aspects of adopting these models.

Speaker: Amit K. Singh Partner, Avasant LLC

The webinar focused on what transformation actually looks like in BPO today and what it will be in the next few years. The webinar detailed out the trends and forces at play that make transformation possible.

Speaker: Rachael Stormonth, Senior Vice President, NelsonHall

The webinar addressed issues such as security, and data integration, application integration and more to help one understand the finer implications of moving to the cloud and its impact on service delivery.

Speakers: Jimmy D Diamantakiso, CIO-Canada and North American IS Applications, ABB Canada and Jerry Luftman, Distinguished Professor, Stevens Institute of Technology.

January 27, 2011. The Grand Hyatt, New York
Theme: Enabling Business Transformation through Global Sourcing.

The new shiny lever being pulled is that of 'business transformation'- the ability to achieve breakthrough business value by aligning IT, business processes, and global sourcing in unique ways. The 2011 conference presented actionable propositions to leverage cloud-based models. The convergence of IT and business process outsourcing presented myriad of opportunities for companies to seek better value. Other topics like emerging destinations, supply risk monitoring, governance and program management, and contract management amongst others helped the senior sourcing professional to gather perspectives that are current and recommended as best practices.

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September 16 to November 11, 2010
Theme: Rightshoring Strategies, Deriving Values, Defining Success

Five webinars focused on the dynamics of outsourcing locations meant for sourcing practitioners and service providers to be able to make right decisions in choosing service delivery locations.

The webinars were jointly produced by Tholons, the globalization and sourcing advisory company, and Global Services Media, the global media platform on the outsourcing industry.

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The GS100 survey recognizes excellence amongst service providers. It is based on a rigorous evaluation of quantitative and qualitative information about performance, services maturity, customers, and global delivery model. The rankings apart, the survey tells a very interesting story. The webinar helps dissect the numbers that go into the making of GS100.

Based on the results of the GS100 survey, the webinar will discuss key trends and supplier dynamics across various ITO and BPO segments. The GS100 survey assesses the leadership of global services providers by looking at their management excellence, global delivery maturity, breadth of services portfolio, and customer maturity.

Host & Speakers: Neo Advisory, Global Services

Host & Speakers: Freeboeders, Neo Advisory, Global Services

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January 27 - 28, 2010. Hyatt Regency, New Jersey
Theme: Economic Recovery and the New Global Sourcing Agenda

The Global Services Conference 2010 focused on the changes in the global services model and the learning from the entire episode of the global economic meltdown. It defined the changes that are permanent, outline the phases that may be transitory, and painted a vivid picture of what would shape the future. The intensive workshop on the following day on eSCM capability models by ITSqc equiped both service providers and clients with best practices in global sourcing.

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Software product companies need to realign their R&D spend strategy. Even though the R&D spend on software products continues to grow at a relatively lower pace owing to the global economic crisis, focus on new revenue streams (emerging markets), customer base (SMBs) and delivery models (SaaS etc) continues to increase. Join us for a brainstorming session on the need to realign R&D strategy in software development. While new revenue streams and innovative delivery models are critical; only an evolved R&D strategy can ensure continous growth.

Speakers: Vamsee Tirukkala, Co-founder & Managing Principal, Zinnov LLC. and Jacob Hsu, CEO, Symbio

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This webinar covered the most comprehensive survey findings of the global services industry outlook for 2010.

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Speaker: Avinash Vashistha, Chairman & CEO, Tholons

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