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Infosys BPO to Set up KPO Hub in Gurgaon, India Business Standard Infosys BPO, which started Knowledge Process Outsourcing (KPO) services as a part of its BPO offerings four years ago, is aiming to make Gurgaon, in India, the hub for its KPO business Sutherland Unveils its Expansion Plans in the Philippines and India Global Services Sutherland Global Services, with significant offshore operations in Chennai, Kochi and Mumbai, has announced that it has expanded its presence in the Philippines with the setting up of a new BPO facility in Camarines Sur Now WNS Forays into Platform-based BPO The Economic Times The subject of platform-based BPO has been slightly controversial with IT firms favouring it because of their natural bias towards building and owning technology and a few pure-play BPO firms opposing it Infosys Sees Good Scope for Platform BPO The Hindu Business Line Infosys BPO expects that the adoption of Platform BPO would constitute 25 to 30 percent of its revenue by fiscal 2010, and added that the adoption of the new model would be higher during the recession because of its flexible cost structure SDI Launches its Soft Skills Training and Certifications in India Global Services SDI has joined hands with Prometric to provide soft skills training to the customer service representatives in India EDS Sees BPO Opportunity in the Canadian Market IT Business In the Canadian market, EDS is seeing growth in the business process outsourcing space. While the company is doing less work with the federal government than in the past, but the provincial government opportunity is a growing market in Canada, as provinces look to outsource functions such as human resources, finance and administration, and information technology TCS Lures Clients with Free Outsourcing Times Online Outsourcing, already regarded as a threat to Western jobs, is set to get cheaper: India's largest IT outsourcing group is to give away services for free in an effort to lure large clients such as Wall Street's beleaguered banks to sign off big contracts Virgin Mobile Might Cut its Staff to One-fourth Washington Post Virgin Mobile USA might slash its roughly 400-person staff by one-fourth as the company seeks to rebound from poor quarterly earnings numbers. The company is considering outsourcing some functions handled at its Walnut Creek, Calif.-based headquarters and other offices around the country Infosys Guiding Through Rough Surf of Offshoring Forbes Facing struggles from slackening demand from the U.S. market, as well as the stronger rupee, Infosys forecasts sales in the current financial year, starting this month, to grow 19 percent to 21 percent, slowing from a rise of 35 percent last year Who's Hiring Around the World? Canoe Money Companies are slashing payrolls left and right. But over at Accenture, managers plan to hire 60,000 new employees this year. That's a 34 percent increase in its staff Neeraj Bhargava: U.S. Slowdown as an Opportunity to Accelerate Growth Global Services Neeraj Bhargava, CEO, WNS Global Services spoke to Namita Goel about the potential impact of the slowdown and the acquisition of Call 24/7 IBM says Ban Lifted on New U.S. Government Contracts International Herald Tribune The U.S. Environmental Protection Agency has agreed to lift a temporary order that had barred IBM from seeking new government contracts. The agency is investigating whether IBM violated ethical bidding provisions when it made an $80 million bid in March 2006 to modernize the agency's financial systems |
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