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India's Outsourcing Blues Asia Sentinel Far too many of India's youth are being sucked into a work culture that promises one thing and delivers quite another. Indeed, behind the promise of a good salary (about $800 per month, India's average salary for a whole year), outsourcing jobs involve grueling work schedules straddling multifarious time zones and cultures, tight deadlines, ambitious targets, phones that never stop ringing, rude and demanding callers, and the ever-increasing fear of job loss. This is the flip side of an outsourcing revolution that has legions of alarmed and terrified office workers. Cumulatively, this is spiraling into a burnout phenomenon for many of India's 7 million-plus outsourcing workers. The industry calls it BOSS -- Burn Out Stress Syndrome The Dollar: A Bottom at Last? BusinessWeek After years of weakness, the U.S. currency may be at a turning point. Who would gain--and lose--from a greenback comeback? Outsourcing Causing Software Vulnerabilities Global Services The trend to outsource applications coding is now a contributor to making business software more vulnerable Newsquest Outsourcing to India Could Cost Jobs Across the U.K. Holdthefrontpage.co.uk More than 30 jobs at Newsquest look all set to go, as the publishing house looks to outsource pre-press work to India. The development would affect staff in Sussex and Wiltshire. But there are fears the move could be repeated at other centers if it proves a success Loan Defaulters Register with Do-not-call Registry The Economic Times The do-not-call registry was meant to keep pesky marketing calls at bay. That purpose remains intact, but some customers have innovated on the idea. Those with huge outstanding on credit cards or telecom bills and want to avoid calls from collection centers are registering with the national do-not-call registry! The problem with many domestic collection call centers is that all calls are not recorded. Moreover, small call centers do not have separate numbers for collections and telemarketing Lack of Qualified Workers Hurting Kenya's Call Centers AllAfrica.com A skills gap is emerging as the latest obstacle to entrepreneurs engaged in business process outsourcing and call centers retaining international contracts. A number of players say it is proving hard for companies involved in transcription and editing work for international organizations to get competent editors Average IT Pay Drops to $105,000 for Managers, $78,000 for Staff IWOutsourcing Fewer people got raises the past year, though some IT jobs remain red hot, finds out InformationWeek's survey of 9,600 IT pros India's Call-center Workers are Getting Stress on the Line Los Angeles Times Outsourcing firms increasingly offer counseling to help employees deal with health and even relationship troubles Will $100 Billion Save Britain's Economy? BusinessWeek Banks will be able to swap mortgage debt for tradable government debt. That may clear the backlog created by the recent global financial crisis, but won't help finance new loans Employees Fake It for the Dream Job Daily News and Analysis With heavy shortage of skilled labor, prospective employees are "faking it" to get better opportunities to stay ahead of the pack Firms Overlook Security When Outsourcing Software Development Computing.co.uk Companies that say they are being frequently hacked, all outsource part of their software programming, and 90 percent of them outsource at least 40 percent, according to a survey by analyst Quocirca Govt. Stung by 'Poor Value' Outsourcing Deals ZDNet.co.uk Taxpayers' money is being squandered on public sector outsourcing deals where costs are ballooning up to 75 percent more than the going market rate |
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