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HR Outsourcing an Effective Solution
Jamaica Gleaner
With the changing paradigms of the 21st-century workplace, many companies are finding it difficult to give equal time to focus on their core business while managing their human resources functions. To address this problem, outsourcing HR is becoming a viable option

Shifting to an FAO 2.0 Mindset
Global Services
While cost reduction and process efficiency are still key drivers for FAO engagements, customers are adopting a wider scope of contracted services upfront, suggesting that the FAO market is now shifting to the age of FAO 2.0 differentiated from less sophisticated market demand for services

U.S. Legal Work Booms in India
Washinton Post
In the past three years, the legal outsourcing industry here has grown about 60 percent annually. According to a report by research firm ValueNotes, the industry will employ about 24,000 people and earn revenue of $640 million by 2010

New Business Models Dot Medical Outsourcing
The Economic Times
Government hospitals are more actively latching on to this trend, that promises lower ownership cost and technology redundancy risk. The outsourcing model in the Indian domestic medical equipment market, estimated at $2.25 billion, is nascent but picking up

HRO European Style
HRO Europe
As the market matures, two industry bodies emerge as the nexus of outsourcing activities throughout the continent

So You Think You Know Payroll?
HRO Europe
You probably do ... until outsourcing enters the equation. Then its incumbent on the buyer to have a deep and detailed conversation with the provider to clarify respective responsibilities

The U.S. Slowdown: Survive & Thrive
Global Services
The global services industry had its best two quarters ever. And, the next few would be marked by measured optimism. A look at how customers and service providers plan to respond

Accounting Ripe for Outsourcing
Financial Post
Welcome to the growing world of finance and accounting outsourcing. What started out with billing, invoicing, general bookkeeping, accounts payable and receivables is now including tax preparation, even audit services. According to NASSCOM, an Indian trade body representing the outsourcing business, high-end accounting work now accounts for 30 percent to 40 percent of the market

Debt Collection Done from India Appeals to U.S. Agencies
New York Times
Armed with a sophisticated automated system that dials tens of thousands of Americans every hour, and puts confidential information like Social Security numbers, addresses and credit history at operators' fingertips, this new breed of collectors is chasing down late car payments, overdue credit-card debt and lapsed installment loans. Debt collectors in India often cost about one-quarter the price of their American counterparts, and are often better at the job

Actural Outsourcing is Catching Up
The Times of India
As the global insurance market hots up, actuaries have become hot property. And ever since actural process outsourcing (APO) has caught up, KPOs, especially in India, are wooing actuaries with lucrative packages

Design Gets Hot in Outsourcing Arena
The Hindustan Times
If you think that outsourcing in India was just synonymous with accounting, call centres and financial services, here is some news. The latest to join the outsourcing wave in the country is design support services, in which architecture and building design is supplied to remote customers as a service

Offshoring Trend May Reverse
Global Services
Clyde Prestowitz, noted economist, spoke about the asymmetries in the economics of the globalized world, and the impact of American economy and the sliding dollar on the global services industry

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