The 2009 Global Services 100
That many of the turbulent events in global economy unfolded in 2008 made this year’s 2009 Global Services 100 survey an interesting exercise. The year 2008 was not particularly bad for the global services industry, an industry that experiences a lagging economic impact because of the long decision-making cycles. The industry did exhibit enormous latency for a good part of the year. It was only towards the end of the year that deal flows actually slowed.
Service providers started tightening up on costs after the first quarter but planned investments continued. By the third quarter, companies started to ‘conserve’ resources even as the inclement economic weather posed many challenges like credit crunch, volatility, currency crisis and such. We could see many of these aspects in a very manifest manner during the survey. Through the year, our various interactions with the service provider community gave us a a very good sense of the challenges faced and how individual companies responded.
During a period of economic boom, such a survey as the Global Services 100, looks at how well the companies took advantage of the tailwinds. During a period of economic slowdown, the survey looks at how well the company met the headwinds. So, who won?
Companies such as TCS, Symphony, and ACS in IT services; Genpact, Sitel, Convergys in BPO; Luxoft, Neoris and Neusoft in emerging geographies; and HCL Technologies in human capital development made the charts. It does not mean that the others achieved any less. In fact, there are numerous pockets of excellence in the global services industry that is beyond the scope of such a macro industry survey. Most of the categories we had this year were hotly contested and deciding the winner was a challenge.
Global Services and neoIT would like to thank all the companies who opted to participate in this year’s survey. And congratulations once again to all the companies who made it to the 2009 Global Services 100 and Top 10 across the eleven categories.
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