<?xml version="1.0" ?>
<rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/">
<channel>
<title>Global Services - Strategies & Best Practices</title>
<link>http://www.globalservicesmedia.com/</link>
<description>Global Services: Strategies for sourcing people, process and technologies.</description>
<language>en</language>
<pubDate>Sat, 4 Feb 2012 11:33 GMT</pubDate>
<copyright>Copyright Cyber India Online Ltd. All rights reserved. http://www.ciol.com/company/terms.asp</copyright>
<docs>http://www.globalservicesmedia.com/rss</docs>
<managingEditor>globalservices@cybermedia.co.in</managingEditor>
<webMaster>globalservices@cybermedia.co.in</webMaster>
<image>
<title>Cyber India Online Limited</title>
<link>http://www.globalservicesmedia.com/</link>
<description>Global Services: Strategies for sourcing people, process and technologies.</description>
</image>
<item>
<title>'BPO Industry Will See a Decrease in Traditional Call Center Environment'</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Global-Sourcing/'BPO-Industry-Will-See-a-Decrease-in-Traditional-Call-Center-Environment'/24/47/11846/GS1201303010466</link>
<pubDate>1/30/2012 10:49:00 AM</pubDate>
<description><![CDATA[Andrew Kokes, vice president, global product management, Sitel in an intercation with Global Services highlights what the year 2012 holds. 

]]></description>
</item>
<item>
<title>Global Services Outlook 2012 Survey</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Global-Sourcing/Global-Services-Outlook-2012-Survey/24/47/11805/GS1201188810430</link>
<pubDate>1/18/2012 4:02:00 PM</pubDate>
<description><![CDATA[While the outlook for outsourcing is modest, the direction is positive. Reducing operational costs remains the prime driver, but organizations are equally looking at outsourcing to create bandwidth for pursuing strategic growth.

]]></description>
</item>
<item>
<title>Outlook 2012: What Industry Experts Say?</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Global-Sourcing/Outlook-2012:-What-Industry-Experts-Say/24/47/11735/GS1201048810371</link>
<pubDate>1/4/2012 12:46:00 PM</pubDate>
<description><![CDATA[The GlobalServices Outlook 2012 issue addresses how to capitalize on these opportunities to maximize success at your organization and outsourcing services. GlobalServices spoke to several industry-experts to get an idea of what is going to dominate 2012 outsourcing industry.]]></description>
</item>
<item>
<title>BPO Will Shine Amid Economic Woes</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Global-Sourcing/BPO-Will-Shine-Amid-Economic-Woes/24/47/11733/GS1201041210369</link>
<pubDate>1/4/2012 11:48:00 AM</pubDate>
<description><![CDATA[While the Indian BPO market has been able to compete on the basis of low labour costs, assuring clients of quality and service outcomes has been critical to winning business.  Indeed BPOs have often been content to trade efficiency off against being able to assure quality or service.  Now Indian BPO businesses are competing against alternative Indian providers but also against alternative off shore locations where labour costs are lower. Against this market context and also strong wage inflation for skilled labour, does productivity management now matter and how are BPO providers adapting to the new pressures?
]]></description>
</item>
<item>
<title>Outsourcing Will Get a New Face</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Global-Sourcing/Outsourcing-Will-Get-a-New-Face/24/47/11727/GS1201041210367</link>
<pubDate>1/4/2012 11:47:00 AM</pubDate>
<description><![CDATA[The shift to cloud, the emergence of enterprise mobility and other trends have spawned a wide range of innovative technology, platforms and services.  But the primary issue here is that many customers lack the expertise to deploy the new solutions, and many of the companies building the solutions dont have professional services arms.  The answer to this would be partnerships between services companies and a range of companies that results in best in class solutions for customers.]]></description>
</item>
<item>
<title>Shifting Technology Landscape For Outsourcing World in 2012</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Global-Sourcing/Shifting-Technology-Landscape-For-Outsourcing-World-in-2012/24/47/11725/GS1201045110368</link>
<pubDate>1/4/2012 11:46:00 AM</pubDate>
<description><![CDATA[In a shifting technology landscape, many organizations lack the IT asset management and financial processes to analyze variances properly and determine their budgetary impact. In this scenario, IT is being asked to increase its productivity and this often means doing less with less.  Enterprises are looking to achieve more for less and this means conventional IT services model will see a shift.]]></description>
</item>
<item>
<title>Outlook 2012: IT Outsourcing-Slow, Deliberate March</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Global-Sourcing/Outlook-2012:-IT-Outsourcing-Slow,-Deliberate-March/24/47/11717/GS1201035210360</link>
<pubDate>1/3/2012 11:54:00 AM</pubDate>
<description><![CDATA[Smaller deals, more standardization of services, mix of sourcing models, and cloud adoption are the key trends in IT outsourcing for 2012.]]></description>
</item>
<item>
<title>Outlook 2012: Lessons from the Past and Some More</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Global-Sourcing/Outlook-2012:-Lessons-from-the-Past-and-Some-More/24/47/11715/GS120103510359</link>
<pubDate>1/3/2012 10:44:00 AM</pubDate>
<description><![CDATA[The lessons from the recession economy led to permanent changes in making outsourcing more effective. While these will continue to hold,  service providers will need to focus on developing deep skills in business and industry domains, leveraging opportunities in new geographies, and managing risk to ensure scalable growth.]]></description>
</item>
<item>
<title>Outlook 2012 What Service Providers Say</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Global-Sourcing/Outlook-2012-What-Service-Providers-Say/24/47/11707/GS1112292710352</link>
<pubDate>12/30/2011 12:22:00 PM</pubDate>
<description><![CDATA[The Year Ahead:Seven Service Providers Put Across Their Viewpoint]]></description>
</item>
<item>
<title>Service Center Excellence Getting Things Done</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Global-Sourcing/Service-Center-Excellence-Getting-Things-Done/24/47/11693/GS1112263010342</link>
<pubDate>12/26/2011 5:27:00 PM</pubDate>
<description><![CDATA[By virtue of being the initial point of communication when incidents and problems arise, the Service Center can play a key role in identifying root causes of problems within the business and enabling corrective action to drive improvement. 
]]></description>
</item>
</channel>
</rss>

