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<title>Global Services - Strategies & Best Practices</title>
<link>http://www.globalservicesmedia.com/</link>
<description>Global Services: Strategies for sourcing people, process and technologies.</description>
<language>en</language>
<pubDate>Sat, 4 Feb 2012 11:35 GMT</pubDate>
<copyright>Copyright Cyber India Online Ltd. All rights reserved. http://www.ciol.com/company/terms.asp</copyright>
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<managingEditor>globalservices@cybermedia.co.in</managingEditor>
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<title>Cyber India Online Limited</title>
<link>http://www.globalservicesmedia.com/</link>
<description>Global Services: Strategies for sourcing people, process and technologies.</description>
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<title>Dispelling the Ten Myths that Impede Excellence In Business Services Delivery</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Performance-Management/Dispelling-the-Ten-Myths-that-Impede-Excellence-In-Business-Services-Delivery/24/31/0/GS1112228310333</link>
<pubDate>12/22/2011 4:48:39 PM</pubDate>
<description><![CDATA[As companies consider ways to compete in todays global business markets, they must resist accepting as true the many myths that have arisen about globalization, information and business agility. Developing a better understanding of what is truly possible and the approaches taken by other companies that have led to success can help build an internal case for change. 
]]></description>
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<title>10 Worst Sales Tactics of IT Outsourcing Companies</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Performance-Management/10-Worst-Sales-Tactics-of-IT-Outsourcing-Companies/24/31/0/GS1112128110312</link>
<pubDate>12/12/2011 2:37:50 PM</pubDate>
<description><![CDATA[IT service providers are big on talk of innovation these daysexcept when it comes to their own sales practices. It seems as if many vendor sales teams have been pulling from the same bag of frustrating and ineffective tricks to try to win deals since the dawn of IT outsourcing.
]]></description>
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<title>Can this Process Get Better?</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Performance-Management/Can-this-Process-Get-Better/24/31/10661/GS110309369349</link>
<pubDate>3/18/2011 10:43:00 AM</pubDate>
<description><![CDATA[If you are a Genpact client, there is yet another way of getting more out of business processes]]></description>
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<title>Managing an Outsourcing Relationship</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Performance-Management/Managing-an-Outsourcing-Relationship/24/31/10588/GS110225519307</link>
<pubDate>2/25/2011 11:19:00 AM</pubDate>
<description><![CDATA[Jim Bechtold, Senior Vice President Reimbursement and Government Affairs of Biomet Spine, Biomet shares his experience in managing an outsourcing relationship that helped transform the collections process at Biomet]]></description>
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<title>Here today...Gone tomorrow? Keep Them!</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Performance-Management/Here-today...Gone-tomorrow-Keep-Them!/24/31/9832/GS100713818562</link>
<pubDate>7/13/2010 12:06:00 PM</pubDate>
<description><![CDATA[Invest in staff development as this the key to retaining the talent needed for successful and sustainable business growth]]></description>
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<item>
<title>Training Outsourcing: Strategic Learning</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Performance-Management/Training-Outsourcing:-Strategic-Learning/24/31/9717/GS10061138453</link>
<pubDate>6/11/2010 12:55:00 PM</pubDate>
<description><![CDATA[Companies that staggered out of recession are prioritizing their training plans going forward]]></description>
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<item>
<title>Managing SLAs in OPD Projects</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Performance-Management/Managing-SLAs-in-OPD-Projects/24/31/9397/GS100305478130</link>
<pubDate>3/5/2010 2:23:00 PM</pubDate>
<description><![CDATA[Engineering new products requires defining service levels in new ways. How does one handle SLAs specific to projects involving product development?]]></description>
</item>
<item>
<title>Everest: IT Outsourcing Suppliers Consulting Strategies Yielding Minimal Returns</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Performance-Management/Everest:-IT-Outsourcing-Suppliers-Consulting-Strategies-Yielding-Minimal-Returns/24/31/0/GS10011837953</link>
<pubDate>1/18/2010 12:19:20 PM</pubDate>
<description><![CDATA[Suppliers seek to resolve synergy disconnect between consulting and outsourcing models]]></description>
</item>
<item>
<title>The Returns on Engagement</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Performance-Management/The-Returns-on-Engagement/24/31/0/general200905186560</link>
<pubDate>5/18/2009 10:32:18 PM</pubDate>
<description><![CDATA[&quot;Research has clearly and consistently proved the direct link between employee engagement, customer satisfaction and revenue growth.&quot; ~ Harvard Business Review, 2000]]></description>
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<item>
<title>Engaging Employees During Difficult Times</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Performance-Management/Engaging-Employees-During-Difficult-Times/24/31/0/general200905136533</link>
<pubDate>5/13/2009 11:18:51 PM</pubDate>
<description><![CDATA[As companies attempt to deal with these difficult economic headwinds, their most important assets, their employees, are also feeling the pain and in many situations, the fear of what the future may bring. While positioning themselves to remain competitive in the marketplace, companies must also manage their employees' engagement, if they expect to receive their best efforts on the job and retain the key employees that made them successful]]></description>
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