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<title>Global Services - Strategies & Best Practices</title>
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<description>Global Services: Strategies for sourcing people, process and technologies.</description>
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<pubDate>Sat, 4 Feb 2012 11:33 GMT</pubDate>
<copyright>Copyright Cyber India Online Ltd. All rights reserved. http://www.ciol.com/company/terms.asp</copyright>
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<title>Cyber India Online Limited</title>
<link>http://www.globalservicesmedia.com/</link>
<description>Global Services: Strategies for sourcing people, process and technologies.</description>
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<title>Social Media Revolution: Are You Ready For It?</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Innovation-and-Transformation/Social-Media-Revolution:-Are-You-Ready-For-It/24/15/11793/GS1201169610418</link>
<pubDate>1/16/2012 2:21:00 PM</pubDate>
<description><![CDATA[Are enterprises prepared to embrace social media. Reports and expert views suggest that some percentage has already made the move and a significant number is considering the move. There are important questions to be asked before an enterprise takes the plunge.]]></description>
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<title>2012 If You Know Cloud, You are Hired</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Innovation-and-Transformation/2012-If-You-Know-Cloud,-You-are-Hired/24/15/11758/GS1201098610391</link>
<pubDate>1/9/2012 10:54:00 AM</pubDate>
<description><![CDATA[Aware that the key to technological ascension in 2012 may lie in grabbing a greater share of the cloud and enterprise solutions. Technology world are wooing the cloud and enterprise solutions to fetch a bigger share of Tech-ROI pie. 2012 comes with a promise of change of traditional tech hiring by cloud hiring.]]></description>
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<title>Outlook 2012: Lessons from the Past and Some More</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Innovation-and-Transformation/Outlook-2012:-Lessons-from-the-Past-and-Some-More/24/15/11716/GS120103510359</link>
<pubDate>1/3/2012 10:44:00 AM</pubDate>
<description><![CDATA[The lessons from the recession economy led to permanent changes in making outsourcing more effective. While these will continue to hold,  service providers will need to focus on developing deep skills in business and industry domains, leveraging opportunities in new geographies, and managing risk to ensure scalable growth.]]></description>
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<title>Outlook 2012-Contact Centers Being Redefined</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Innovation-and-Transformation/Outlook-2012-Contact-Centers-Being-Redefined/24/15/11709/GS1112301610355</link>
<pubDate>12/30/2011 1:20:00 PM</pubDate>
<description><![CDATA[Multiple channel interactions, technology innovations and increasing preference for self service is bringing about massive changes in the way contact centers work.

]]></description>
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<title>Achieving Innovation in Infrastructure Management Services:  Eight Strategies to consider</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Innovation-and-Transformation/Achieving-Innovation-in-Infrastructure-Management-Services:--Eight-Strategies-to-consider/24/15/11593/GS1111253710255</link>
<pubDate>11/25/2011 11:43:00 AM</pubDate>
<description><![CDATA[In a period of uncertain business cycles influenced by a potential Double Dip global recession, corporate priorities have rapidly changed just within the past few months as they explore smarter ways of working, new growth opportunities in new markets, and better ways to manage sprawling, capital-intensive heterogeneous infrastructures. Providers of infrastructure management services need to innovate their offerings to keep up with these new demands of their clients]]></description>
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<title>India's Young Techies Move From Outsourcing to Entrepreneurship</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Innovation-and-Transformation/India's-Young-Techies-Move-From-Outsourcing-to-Entrepreneurship/24/15/0/GS1111084910189</link>
<pubDate>11/8/2011 10:02:58 AM</pubDate>
<description><![CDATA[The predicted really is happening: India's young techies are moving from running the back rooms of Western companies, who outsourced work here, to inventing the front rooms of Indian companies, which are offering creative, low-cost solutions for India's problems. The late C K Prahalad called it &quot;Gandhian innovation,&quot; and I encountered many examples around New Delhi.

]]></description>
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<title>IPv6 Day Say Hello to IPv6 Transition</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Innovation-and-Transformation/IPv6-Day-Say-Hello-to-IPv6-Transition/24/15/0/GS11060749701</link>
<pubDate>6/7/2011 11:54:13 AM</pubDate>
<description><![CDATA[World celebrates IPv6 Day on Tuesday with Google, Facebook, Mozilla &amp; Others Rev Up for IPv6 adoption to cope with the Internet is running out of addresses dilemma.]]></description>
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<title>Keep SLAs In Check</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Innovation-and-Transformation/Keep-SLAs-In-Check/24/15/10994/GS110606389691</link>
<pubDate>6/6/2011 5:07:00 PM</pubDate>
<description><![CDATA[The SLA is a critical part of any supplier agreement, and it will pay off in the long-term if the SLA is properly thought-out and codified at the beginning of a relationship.]]></description>
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<title>BPO:  Wheres the Innovation?</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Innovation-and-Transformation/BPO:--Wheres-the-Innovation/24/15/10859/GS110428829550</link>
<pubDate>5/4/2011 10:51:00 AM</pubDate>
<description><![CDATA[Recent surveys suggest that organizations seeking innovation from BPO initiatives often fail to achieve desired results.  A variety of factors are at play, including mismatched expectations, poorly defined objectives and governance structures, and a lack of clear measures to chart progress.   What can clients and service providers do to more effectively drive innovation from BPO arrangements?

]]></description>
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<title>What Cognizant Thinks</title>
<link>http://www.globalservicesmedia.com/Strategies-and-Best-Practices/Innovation-and-Transformation/What-Cognizant-Thinks/24/15/0/GS101222279086</link>
<pubDate>12/22/2010 1:10:09 PM</pubDate>
<description><![CDATA[In an exclusive phone-side chat with Ed Nair, Malcolm explains the evolution of Cognizants thought, called as Future of Work and how Cognizant applies it to marketplace]]></description>
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