Global Services - BPO http://www.globalservicesmedia.com/ Global Services: Strategies for sourcing people, process and technologies. en Sat, 4 Feb 2012 11:20 GMT Copyright Cyber India Online Ltd. All rights reserved. http://www.ciol.com/company/terms.asp http://www.globalservicesmedia.com/rss globalservices@cybermedia.co.in globalservices@cybermedia.co.in Cyber India Online Limited http://www.globalservicesmedia.com/ Global Services: Strategies for sourcing people, process and technologies. Social Media: Get the Real Picture http://www.globalservicesmedia.com/BPO/Customer-Care/Social-Media:-Get-the-Real-Picture/23/9/11841/GS120127310461 1/27/2012 2:54:00 PM Social Media: How to Make Sense of All That Info http://www.globalservicesmedia.com/BPO/Customer-Care/Social-Media:-How-to-Make-Sense-of-All-That-Info/23/9/11821/GS1201208110443 1/20/2012 2:58:00 PM Social Media Revolution: Are You Ready For It? http://www.globalservicesmedia.com/BPO/Customer-Care/Social-Media-Revolution:-Are-You-Ready-For-It/23/9/11792/GS1201169610418 1/16/2012 2:20:00 PM Outlook 2012-Contact Centers Being Redefined http://www.globalservicesmedia.com/BPO/Customer-Care/Outlook-2012-Contact-Centers-Being-Redefined/23/9/11708/GS1112301610355 12/30/2011 1:20:00 PM Customer Leadership http://www.globalservicesmedia.com/BPO/Customer-Care/Customer-Leadership/23/9/0/GS110715189848 7/15/2011 4:02:13 PM Web-based Customer Interactions Unfold New Opportunities for Contact Centers http://www.globalservicesmedia.com/BPO/Customer-Care/Web-based-Customer-Interactions-Unfold-New-Opportunities-for-Contact-Centers/23/9/11153/GS110715339834 7/15/2011 1:00:00 PM Expectations Around Customer Experience Are Changing http://www.globalservicesmedia.com/BPO/Customer-Care/Expectations-Around-Customer-Experience-Are-Changing/23/9/10666/GS110309299348 3/18/2011 11:12:00 AM Are On-Demand Contact Centers in Demand? http://www.globalservicesmedia.com/http://www.globalservicesmedia.com/dm/nov2010/issue1/ 11/16/2010 2:09:50 PM Voice-based BPO Industry is Reviving http://www.globalservicesmedia.com/BPO/Customer-Care/Voice-based-BPO-Industry-is-Reviving/23/9/9696/GS100605418427 6/5/2010 2:40:00 PM People Not Processes Will Be The Differentiator http://www.globalservicesmedia.com/BPO/Customer-Care/People-Not-Processes-Will-Be-The-Differentiator/23/9/9580/GS100506248314 5/6/2010 3:12:00 PM