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<title>Global Services - BPO</title>
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<description>Global Services: Strategies for sourcing people, process and technologies.</description>
<language>en</language>
<pubDate>Sat, 4 Feb 2012 11:17 GMT</pubDate>
<copyright>Copyright Cyber India Online Ltd. All rights reserved. http://www.ciol.com/company/terms.asp</copyright>
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<managingEditor>globalservices@cybermedia.co.in</managingEditor>
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<title>Cyber India Online Limited</title>
<link>http://www.globalservicesmedia.com/</link>
<description>Global Services: Strategies for sourcing people, process and technologies.</description>
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<title>Lower Cost or Technology Transformation?</title>
<link>http://www.globalservicesmedia.com/BPO/Market-Dynamics/Lower-Cost-or-Technology-Transformation/23/28/11853/GS1202017110473</link>
<pubDate>2/1/2012 5:09:00 PM</pubDate>
<description><![CDATA[As the ride gets tough, buyers are looking at too many things. While the focus remains on lowering costs, it does not mean that technology investments are going to dry up. Just that all new investments will be under the scanner and enterprises will have to strike the right balance between low costs and technology transformations.]]></description>
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<title>Social Media: Get the Real Picture</title>
<link>http://www.globalservicesmedia.com/BPO/Customer-Care/Social-Media:-Get-the-Real-Picture/23/9/11841/GS120127310461</link>
<pubDate>1/27/2012 2:54:00 PM</pubDate>
<description><![CDATA[As social media is quickly gathering a lot of hype and interest among the business community, it will be interesting to delve deeper into the types of challenges that can bring along. An interaction with Andrew Kokes, Global Product Management, reveals the realties that enterprises should be aware of before they enter the world of social media.]]></description>
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<title>Social Media: How to Make Sense of All That Info</title>
<link>http://www.globalservicesmedia.com/BPO/Customer-Care/Social-Media:-How-to-Make-Sense-of-All-That-Info/23/9/11821/GS1201208110443</link>
<pubDate>1/20/2012 2:58:00 PM</pubDate>
<description><![CDATA[Social media is no longer an option, it has become more of a necessity. Our recent article on social media pointed out the questions that should be asked before organizations take the plunge into the world of social media. Having looked at that, let us delve deeper to find the answers to some of these questions.

]]></description>
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<item>
<title>NIIT Gains in Q3 FY12: Lets Look Beyond the Numbers</title>
<link>http://www.globalservicesmedia.com/BPO/Market-Dynamics/NIIT-Gains-in-Q3-FY12:-Lets-Look-Beyond-the-Numbers/23/28/11809/GS1201181310433</link>
<pubDate>1/18/2012 10:12:00 PM</pubDate>
<description><![CDATA[NIIT Technologies has posted robust numbers in its third quarter. Considering the turbulent macroeconomic environment that is threatening business margins, it will be interesting to find out what led to the gains.

]]></description>
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<title>Outlook 2012: Vendors to Show Value Beyond Pure Vanilla Services</title>
<link>http://www.globalservicesmedia.com/BPO/Market-Dynamics/Outlook-2012:-Vendors-to-Show-Value-Beyond-Pure-Vanilla-Services/23/28/0/GS1201181710432</link>
<pubDate>1/18/2012 4:50:34 PM</pubDate>
<description><![CDATA[Customers are now very clear on what they want.  They are asking vendors to show value beyond pure vanilla services.  Value-add is going to be the name of the game.  The expectation of the customers is to see reduction of costs as vendors maintain their systems for long.   There will be pressure on vendors to become more efficient.
]]></description>
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<title>Social Media Revolution: Are You Ready For It?</title>
<link>http://www.globalservicesmedia.com/BPO/Customer-Care/Social-Media-Revolution:-Are-You-Ready-For-It/23/9/11792/GS1201169610418</link>
<pubDate>1/16/2012 2:20:00 PM</pubDate>
<description><![CDATA[Are enterprises prepared to embrace social media. Reports and expert views suggest that some percentage has already made the move and a significant number is considering the move. There are important questions to be asked before an enterprise takes the plunge.]]></description>
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<title>Outlook 2012-What Does The Future Embrace?</title>
<link>http://www.globalservicesmedia.com/BPO/Market-Dynamics/Outlook-2012-What-Does-The-Future-Embrace/23/28/11774/GS1201113210401</link>
<pubDate>1/11/2012 1:36:00 PM</pubDate>
<description><![CDATA[Anoop Sagoo, BPO cross operating group lead, Accenture offers his perspective on outlook 2012.  

]]></description>
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<title>3 Big HRO Predictions for 2012</title>
<link>http://www.globalservicesmedia.com/BPO/Market-Dynamics/3-Big-HRO-Predictions-for-2012/23/28/0/GS1201105010397</link>
<pubDate>1/11/2012 1:35:13 PM</pubDate>
<description><![CDATA[Even amidst a tough economic scenario, the reliance on HR outsourcing has been significant. Increasing complexities in HR-related functions, changing laws and regulations and an inherent pressure to cut costs will continue to drive the market this year. But there are new trends shaping up and subsequent transformations happening within the HRO horizon. 

]]></description>
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<title>3 Big HRO Predictions for 2012</title>
<link>http://www.globalservicesmedia.com/BPO/HR-Outsourcing/3-Big-HRO-Predictions-for-2012/23/11/0/GS1201105010397</link>
<pubDate>1/11/2012 1:35:12 PM</pubDate>
<description><![CDATA[Even amidst a tough economic scenario, the reliance on HR outsourcing has been significant. Increasing complexities in HR-related functions, changing laws and regulations and an inherent pressure to cut costs will continue to drive the market this year. But there are new trends shaping up and subsequent transformations happening within the HRO horizon. 

]]></description>
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<title>7 Signs You've Outsourced Too Much to IT Service Providers</title>
<link>http://www.globalservicesmedia.com/BPO/Market-Dynamics/7-Signs-You've-Outsourced-Too-Much-to-IT-Service-Providers/23/28/0/GS1201095210390</link>
<pubDate>1/9/2012 10:55:00 AM</pubDate>
<description><![CDATA[Have you outsourced too many IT services? Once an organization gets a taste of the benefits of IT outsourcing, the hunger for more naturally increases. But the ROI quickly diminishes as internal IT service organization shrink. If these seven traits apply to your company, you've outsourced too much.
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