TRX, a global technology company that develops and hosts software applications to process data records and automate manual processes, today announced it has expanded its business process outsourcing (BPO) service to focus on the needs of travel management agencies, travel suppliers and service providers seeking to improve operational efficiency, quality, and bottom-line performance.

The offering, previously focused on large multi-national online travel agencies and airlines, is now available to multiple travel market segments and existing software customers. The expansion provides more suppliers, travel companies, and corporate travel departments with the ability to leverage existing TRX technology, global operations infrastructure, and BPO services to reduce costs or reach new markets. 

TRX's BPO offering leverages a platform-based services approach, integrating best-in-class process management and human capital with proven software solutions to provide clients with an unmatched accelerated path to savings and increased efficiency gains. Services include full front, middle, and back-office business process support which is managed and supported with TRX's leading-edge reservation processing and task management applications, CORREX, and TRX Queue Manager.

CORREX enables efficient and automated travel reservation processing, file finishing and ticketing.  Queue Manager improves manual transactional task management, increases agent productivity, and helps identify operational reengineering opportunities while providing companies with complete transparency into the operation.

TRX has a long history providing BPO services beginning with the support of early entrants into the US on-line travel space in 1996.  Current clients include Vayama (an online travel agency specializing in the sale of international air travel), the world's largest corporate travel department, the number one global air carrier, two of the top three online travel agencies, and niche international airfare providers, covering points of sale throughout North America, Europe, India and Australia.