Captives in India: Is the Honeymoon Over?Captives across IT, BPO and KPO sectors have all been hit somewhat similarly; 62 percent of IT captives, 67 percent of BPO captives and 55 percent of KPO captives studied have had a difficult time in the past four years.Will Outsourcing Stay Close To Home?Obama's stance is supported further by recent U.S. international tax reforms proposed by the administration. The reforms, if passed, would have the effect of eliminating or significantly reducing tax benefits of offshore planning structures currently enjoyed by many U.S.-based multinational corporationsTen Steps to Building Trust in Outsourcing RelationshipsTrust is essential to a successful outsourcing relationship, and is especially critical in managing transition in complex, transformational sourcing initiatives. Ideally, trust-building is a focus of the relationship for both sides. And when it comes to building trust, its never too early to start
Company Saves Millions by Ending IT Outsourcing DealIn the realm of IT outsourcing, disengaging from a multi-year, multi-million dollar agreement can be so difficult and costly for customers that it makes a Trump divorce seem like a tea party. But that's exactly what Kellwood did last year, despite the upheaval the company anticipated from ending its 13-year IT outsourcing arrangement with EDS
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Accenture OutsourcingLearn how Accentures broad range of outsourcing services can help your business achieve high performanceABN to Renew $1 Bn IT Outsourcing DealsABN Amro is set to renew its contracts with IBM, Tata Consultancy Services (TCS) and Infosys Technologies
ICBC Renews Agreement with GenpactChina's ICBC Leasing, a wholly-owned subsidiary of Industrial and Commercial Bank of China, has extended its agreement with India's Genpact, a leader in business process and technology managementMillions Saved in Squeeze on UK IT suppliersIt may be some way off the billions envisioned, but a reported 800 million ($1.2 billion) in savings is set to be eked out of the government's preferred outsourcing and IT suppliersTCS' UK Subsidiary Buys Unisys InsuranceDiligenta gets $385 million business for next 6 yearsWipro to Implement Core Banking Solution for UCO BankWipro Infotech has signed a 7 year Total Outsourcing contract with 5 Regional Rural Banks (RRBs) sponsored by UCO Bank, a Public Sector Bank of IndiaTata Communications Opens Data Center in SingaporeTata Communications, a provider of communications, has opened Tata Communications Exchange (TCX) data centre in Tai Seng, near Paya Lebar, Singapore, built to meet the growing IT outsourcing needs of enterprises in Asia PacificNEC and Neusoft Enter JV to Offer Cloud Computing in ChinaNEC has agreed to set up a joint venture with Neusoft to offer cloud computing services in the country, the Japanese electronics companys first move to offer such services outside its home marketACS Signs Renewed Contract to Process Child Support Payments in WisconsinThe Wisconsin Department of Children and Families will benefit from new technology and services from Affiliated Computer Services. ACS as part of a renewed eight-year, $30 million contract to process child support paymentsLanka Eyes Share of India's BPO PieSri Lanka is providing BPOs tax holidays for a period of 5-12 years, wholesome infrastructure support and various grants for training and quality enhancement. This has India's IT/BPO trade body Nasscom worried, with its president Som Mittal admitting to FE that Sri Lanka has emerged a strong competitorIT-BPO Industry Trends and Supplier LandscapeRecession gave a boost to experiments in all the sectors of outsourcing and prompted companies to create new business modelsHP, Dell Lead Server Growth: IDCThe worldwide server market grew at its fast pace since 2003 in the second quarter, according to IDC, with HP and Dell gaining market share as IBM's server revenue fellCould 2010 Be the Year for FAO?2010 promises to be a stronger year for FAO, as the previous year had buyers showing their commitment to the FAO model in the face of a challenging economic environment
Accenture Wins Outsourcing Contract from HydroAccenture has signed a new three-year application outsourcing (AO) contract with Norsk Hydro, an integrated aluminum company, for the support and maintenance of two of Hydro's SAP systemsUnisys Wins Extension of End-User Services Contract with Flowserve CorporationUnisys Corporation has won a five-year extension of its contract to provide end-user support services to Flowserve Corporation
40% of Organizations Plan to Increase External IT Spend in 2010: GartnerThe survey found that the percentage of organizations spending 50% to more than 75 percent of their IT spending on external service providers is on the riseFirstsource Inks 5-year Outsourcing Partnership with Axis BankLeading BPO service provider, Firstsource Solutions, today said that it has signed a five-year outsourcing agreement with private sector Axis BankFirstsource Signs Five-year Outsourcing Agreement with Axis BankServices to Axis Bank retail customers will be across the fixed, savings and current account category while credit card services will be to its Platinum, Corporate, Regular and Travel Card Customers
CIO Survey Shows IT Spending Strong Despite EconomyThe revenue code of information technology (IT) service firms appears to be strengthening as global customer spend on IT looks upBuying Solutions Awards IT Outsourcing Contract to Bull ITBuying Solutions, the public sector procurement agency of UK, awarded Bull IT a framework agreement for IT Managed ServicesCapgemini to Buy Controlling Stake in CPM BraxisCapgemini to buy controlling stake in Brazil's CPM Braxis for $298 million
WNS Awarded Multi-Services Contract With IHGWNS, a provider of business process outsourcing services, has entered a contract to deliver analytics and customer care services for IHG (InterContinental Hotels Group)Infosys Plans 'Extreme Offshore' Model to Tide Over Visa CrisisInfosys has already conducted pilot programmes with a couple of clients in the US with which it has proven the model. By sitting at remote offshore locations, the company successfully transitioned outsourced projects to IndiaSatyam Bounces Back from ScandalLocal Chief Venki Prathivadi is hopeful the fresh successes, coupled with 20 percent growth in headcount and revenue, signal a resurrection of sorts for the IT services firm that has gone through a hellish 18 monthsNo Visa to Firms Without 50 percent AmericansIf the bill is passed, it is expected to affect the Indian IT outsourcing sector, which is nowhere near this 50 percent figure and still relies on H1-B and L1 visas to transition clients' contracts offshoreWipro Signs 7 Year Outsourcing Contract with UCO BankThe bank has signed a 7 year total outsourcing contract with Wipro for implementing a core banking solution across 803 branches of regional rural banks
HP Acquires Automation Vendor StrataviaHP has acquired Stratavia, which makes database and application automation software, for an undisclosed amount, the companies announced todayEnterprise Applications: Depressed and Challenged2009 was not a great year for the enterprise applications industry. While the bigger players did barely better than 2008, the industry at-large underperformed. While we take a closer look at what happened; undoubtedly, its time to leverage the subscription-based revenue modelThunderhead and TCS Form Global Strategic AllianceThunderhead, engaged in document automation and multi-channel communications solutions, and Tata Consultancy Services have entered a global strategic allianceSmall Indian Outsourcers Become More Attractive to CustomersSecond-tier outsourcers in India can provide specialized services and domain expertise in areas which their larger competitors such as Tata Consultancy Services and Infosys Technologies may find too niche to address, according to a report from Forrester Research
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