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Mohammed Hayath
Meeting Consumer Demands in the App-Driven World
As the contact centre scenario evolves, smarter organizations will need to ensure that they address customer concerns of speed convenience and above all, customer experience to turn a one-time interaction into a lifelong relationship.
Fred Côté
Outlook 2012 Predictions on the Cloud Age
2012 might be associated with the Mayan end of the world prophecy, but it also signals the start of a new era for the outsourcing industry the cloud age.
Deepali Sathe
Analyst
ValueNotes Sourcing Practice
Outlook 2012 Knowledge Services will be Most Important in 2012 Growth Strategies
As Information Technology (IT) and business process outsourcing (BPO) companies realign their growth strategies to meet changing buyer demands, many have realized the importance of expanding their product and service lines to include knowledge services (or knowledge process outsourcing KPO).
Amit Singh
Outlook 2012: IT Outsourcing in 2012
IT infrastructure outsourcing will see geographic expansion, consolidation, adoption of cloud, and offshore service providers continuing to work with US-based data center companies. IT applications outsourcing will be marked by increased thrust on business analytics driven by consumer computing and social media.
Atul Vashistha
Global Services Trends: 2012
Out with the old and in with the new. Well, almost! We do see retro back in fashion in some areas when looking ahead to 2012. Here are nine key trends that CIOs can expect in the coming year in terms of outsourcing and global services.
Nigel Hughes, Compass Management Consulting
OUTLOOK 2012- Small Frames and Big Pictures: Keys to Success in 2012
Effective sourcing strategies are increasingly characterized by a granular attention to detail coupled with a high-level view of operational strategy. The winners will be those who manage day-to-day operations without losing sight of how best to support long-term goals of the business.
John Willmott
Outlook 2012 - Future of Outsourcing in 2012
As we build-up to 2012, Q4 2011 has a very similar feel economically to Q4 2008, which will potentially have major implications for outsourcing next year with similar business pressures being experienced in 2012 to those felt in 2009.
Keith Higgins
A Year of a Profound Change in Software Development
The Outsourced Product Development (OPD) market is going through a period of massive change. As enterprise software enters a great renaissance period driven by mobility, cloud computing and Software as a Service (SaaS), software manufacturers are increasingly turning to experts in product development to help them deliver innovation to market faster, and at a lower cost. By 2015, technology analyst Forrester expects the market for product development services to approach $19B USD.
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