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Event: Global Services Conference 2012
Date:  March 15, 2012
Venue:  New York City
Host:  Global Services
Welcome to the next generation of the services economy where we have technology and business processes enmeshing with each other on a global scale to unlock business value. Global sourcing of these services have gone beyond the paradigms of large scale outsourcing, offshoring, distributed global delivery, managed services, and such other mechanisms. Various models, old and new, will coexist to make this a reality; the scope is inherently global and the returns are implicitly valuable. Beginning with in-sourcing and often shared services, organizations went on to outsourcing, co-sourcing, and finally co-creating competencies with service providers. The new rules for the services organization are to consolidate and standardize delivery; to balance internal, external, and virtual capabilities; and to manage services like a portfolio. These are the essential steps to building and sustaining excellence in services. Global Services Conference 2012 will focus on how to build and sustain excellence in services. This strategy is the key to enterprise services, enterprise transformation, and aligning that transformation to drive competitive advantage to companies. Companies are looking to access data and knowledge in a better way and to leverage the maturity of the services organization that has been in place to drive better business value.
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Webinar: Webinar Recording: The Top 100 Outsourcing Cities-2010
Venue:  Webinar
Host:  Tholons & Global Services
Rounding out the series of GlobalShore 2010 webinars on various geographies, the launch of the Top 100 Outsourcing Cities- 2010 research results provides a ringside view of over 100 cities in 45 countries as potential outsourcing destinations. The annual study by Tholons, in partnership with Global Services, is the most authoritative guide on outsourcing destinations. The webinar would discuss the important shifts between the cities and their rankings, the 10 emerged and 10 emerging countries, the spectrum of specializations of countries across various services in IT and BPO, and a new breakthrough research concept called Point of Scale Resistance (POSR) applied to 45 countries. Top analysts from Tholons would present this webinar and unveil the most important findings of the annual study.
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Webinar: Webinar Recording: Powering Quality through Test Automation - Cutting through the Hype to See How it Really Works
Venue:  Webinar
Host:  Global Services
Testing is to the software industry what drug trials are to pharma. In many ways, testing is more challenging and tenuous than core product or application development. Testing is a 360-degree process that doesn’t allow short-cuts. It has always been possible to automate specific types of testing, but that’s no longer enough. Because what you gain in one phase is lost in the other—like what you gain in baking, you lose in icing. An end-to-end view of test automation is the way to not only realize value at every stage but also to get cumulative value across the entire test cycle. This is called enterprise-wide test automation. Call it the testing complex. Here too, the ‘build vs. buy’ option exists, but neither option is easy. If building is easy, maintaining is difficult. If buying is easy, partnering is difficult. Which way should one go? The webinar is focused on the what, why, and how of enterprise-wide test automation. Discussion Points: 1. How have quality assurance and testing become more of concurrent processes rather than an end of lifecycle one? What are the best practices to be followed to get optimum results? 2. What are the benefits of enterprise-wide automation of testing? 3. What are the ways of integrating multiple phases of testing? Is it more about creating the right framework or about having the right testing platform? 4. How should enterprises assess the right independent testing services provider? Speakers: Ed Nair, Editor, Global Services William Davis, United Airlines Ashwin Palaparthi, VP, Innovation AppLabs.
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Webinar: Webinar Recording: Outlook 2012 - Understanding the State of the Industry in the Coming Year
Venue:  Online
Host:  Global Services
Come and join us on a live webinar on future trends and dynamics of global services in 2012. 60 Minutes Live Webinar Covers: * Global Services Trends - 2012 * Demand Outlook * Operating Models * M&A * Pricing * Wages/ Hiring * Risk Management * Rising Geographies Hear from our experts: Atul Vashistha, a renowned author, speaker and global sourcing thought leader and Ed Nair, editor and outsourcing media veteran.
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Webinar: Webinar Recording: Leveraging Africa & Middle East
Venue:  Webinar
Host:  Tholons & Global Services
Speakers: Ed Nair, Editor, Global Services (Moderator) Pumela Salela, ITeS Consultant, World Bank Jonathan De Luzuriaga, Managing Director SE Asia, Tholons Inc. Capitalizing on European, African and Middle Eastern markets, finding specific niches in multilingual capabilities and technological capabilities, a group of countries provide new alternatives to delivering services to clients across the world. Beyond cost arbitrage, these locations in Africa and Middle East, are fast emerging as power centers in delivering certain unique services. What makes the region attractive compared to other locations? Does the region have the capability and capacity to provide mature IT and BPO services? Seek all answers at this webinar.
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Webinar: Webinar Recording: Emerging Models in Infrastructure Management - What You Really Need to Know
Venue:  Webinar
Host:  Global Services
Data center consolidation and virtualization are two of the key drivers for organizations to transition to remote infrastructure management and an effective cloud strategy. CIOs and IT sourcing executives need to understand how these initiatives would impact service delivery models. With the promise of cloud computing’s potential to change the economics and dynamics of computing looming large, it is imperative for organizations to build an effective cloud strategy. Remote infrastructure management is the other compelling model that has risen to prominence in the past four years. This webinar focuses on distinguishing the emerging models of infrastructure management and looks at the contractual aspects of adopting these models. The presentation will cover the following areas: * An overview of emerging infrastructure service delivery models including RIM, private/public/hybrid clouds, IaaS * Key considerations for building an effective infrastructure management strategy using emerging models such as RIM and cloud computing. This will include assessing organizational readiness, data center consolidation and virtualization and aligning investments in these models to business objectives * Managing contracts based on emerging service delivery models The key take-aways are: * A good understanding of the emerging models for infrastructure service delivery * Essential steps to build an infrastructure strategy that is based on sound principles and will lead to robust service delivery as well as cost effectiveness * Key points to remember when building contracts to manage service delivery Speakers: Amit K. Singh, Partner, Avasant LLC and Ed Nair, Editor, Global Services
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Webinar: Webinar Recording: BPO and the Real Nature of Transformation
Venue:  Webinar
Host:  Global Services
BPO has been touted as the route to business transformation. For most part, BPO has very successfully demonstrated cost-based transformation and process-based transformation until now. BPO service providers are now talking about transformation related to business outcomes. Developments like the convergence of operations and IT, platform-based BPO, hosted models, and the maturity of business analytics are the drivers of this wave. Few industries are more ready and few processes are more mature than others are to realize the benefits of transformation. This webinar will focus on what transformation actually looks like in BPO today and what it will be in the next few years. The webinar will detail out the trends and forces at play that make transformation possible. Key take-aways for the services buyer include: *Assess current forces that drive the BPO industry and its implications on BPO project outcomes. *Understand ways in which BPO can be an effective means of transformation. *Realize the types of benefits that can be achieved in BPO transformation projects. *Identify key stages and learn about timelines for managing transformation projects. Speakers: Rachael Stormonth, Senior Vice President, NelsonHall & Ed Nair, Editor, Global Services
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Event: Global Services Conference 2011
Date:  January 27, 2011
Venue:  Grand Hyatt, New York City
Host:  Global Services
"Enabling Business Transformation through Global Sourcing". The reset economy brought in lot of changes to the sourcing world. Traditional drivers of outsourcing are no longer sufficient for companies that have been outsourcing IT and business processes over the last decade. Cost reduction and process efficiencies are operational benefits and they are now table stakes. As companies come out of the recessionary environment, they are asking for more from their outsourcing partners. Business outcomes like reduced transaction costs, process optimization, and other forms of business efficiencies are a given. The new shiny lever being pulled is that of ‘business transformation’— the ability to achieve breakthrough business value by aligning IT, business processes, and global sourcing in unique ways. Thus, business transformation through global sourcing is the overriding theme of Global Services Conference 2011. There are other forces playing out in the industry that define the next generation of services delivery and enable business transformation. Cloud computing has implications not only for IT services but also for business processing; cloud-based delivery models present a discontinuous and disruptive shift that will redefine how IT and BPO services are delivered. The conference will present actionable propositions to leverage cloud-based models. Similarly, the convergence of IT and business process outsourcing presents myriad opportunities for companies to seek better value. Other topics like emerging destinations, supply risk monitoring, governance and program management, and contract management amongst others would help the senior sourcing professional to gather perspectives that are current and recommended as best practices.
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Webinar: Webinar Recording: The Enduring Promise of Latin America
Venue:  Webinar
Host:  Tholons & Global Services
Webinar Coverage: *Do the benefits of nearshoring to LatAm really outweigh the cost advantages with offshore locations? *Is there an ideal level of exposure to nearshore locations? *How does one decide that? Is nearshore a means to an end or is it the end itself? *What are the key considerations in choosing a nearshore location? *What are the best ways of tapping into the power of Latin America?
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Webinar: Webinar Recording: Perspectives and Potential of Asia's Hotspots: China and Philippines in Focus
Venue:  Webinar
Host:  Tholons & Global Services
Webinar Coverage: *The success story of China and Philippines witnessed in the past few years is but a mere trailer of its full potential in global IT and BPO services. *How are these Asian countries changing and redefining the dynamics of global outsourcing locations? Is there a risk in not being with these countries? *If these countries offer strategic choices, what should the long term plans be? How would it affect existing footprints in other mature locations?
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Webinar: Webinar Recording: Nearshore Testing Services - Accelerating Application Development Lifecycles
Venue:  Online
Host:  Global Services
Nearshoring is not only about going to cheaper locations within proximate time-zones. Of course, there are services that are more amenable to nearshore, but the real advantage in going nearshore comes from an integrated portfolio of services in which the net benefit adds up to more than the individual one. Testing services is a very good example. Faster testing accelerates application development lifecycles. But there are many other advantages related to nearshore like better predictability of costs, ability to handle more complex testing scenarios, and higher security. This webinar will examine how organizations can take advantage of nearshore service providers to accelerate development lifecycles. Webinar Takeaways: * What are the specific advantages of nearshore testing services? How are complex scenarios like remote test management, testing in virtual environment, testing in agile development handled? * How does nearshore testing enable predictability in cost estimations (from capex to opex) ? * How can nearshore services be delivered in alignment with client’s existing hardware infrastructure, software platforms and application testing processes? * What are some of the specific examples/ case studies of nearshore IT services from Mexico to US-based clients? Host and Moderator: Ed Nair, Editor, Global Services Speakers: David Sanders, CEO, Hildebrando USA Hector Ortiz, VP. of Business Development and Alliances, Hildebrando USA Raúl Sánchez, Testing Operations Manager
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Webinar: Webinar Recording: Global IT Outsourcing: Trends and Perspectives
Venue:  Webinar
Host:  Global Services
The 2011 GS100 survey highlighted some significant trends in IT outsourcing. The survey revealed that IT outsourcing has reached a point where multiple forces are changing the dynamics of the industry to set it on a new course. Constrained IT budgets in 2010 led to cautious spending on technology projects. Contract restructurings overshadowed new scope projects. Significant amount of IT projects were put on hold. Meanwhile, disruptive forces such as cloud, utility-based models, and outcome-based pricing had begun to reshape the landscape. The webinar is focused on unraveling these trends and would provide perspectives on what the next generation models are. Key discussion points: * What are the new forces that are redefining IT outsourcing? * What are the challenges in ADM, what are the new rules, and are you ready for it yet? * Is there a scope for ADM and infrastructure services to be bundled together? What are the economics of multi-tower IT sourcing? * How to transform technology and applications to include mobile, social media, and cloud-based applications? Speakers: Atul Vashistha, Chairman & Founder, NeoGroup Hector Ortiz, VP of Business Development US & a Partner of Hildebrando Ed Nair, Editor, Global Services
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Webinar: Webinar Recording: Cloud and Its Implications on Service Delivery
Venue:  Webinar
Host:  Global Services
Cloud computing is the tide that is enveloping the world of business and IT. Cloud computing and cloud- based delivery models promise to redefine the way IT and BPO services are delivered. But there are lot of imponderables and impediments to the adoption of cloud. Fundamental to the services industry is the sourcing aspect of the cloud. Does the cloud necessarily mean an outsourced model of sourcing? Should one in-source a cloud or should one adopt an outsourced cloud? The answers are not clear here. There are other challenges in the form of integrating applications, security, and data integration. The webinar will address these issues and help one understand the finer implications of moving to the cloud and its impact on service delivery.
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Other Events
Webinar: Webinar Recording: GS100 Facts & Figures -The Story Behind the Numbers
Date:  July 16, 2010 11:00 AM EST  To  July 16, 2010 12:05 PM EST
Venue:  Webinar
Host:  Global Services
The GS100 survey recognizes excellence amongst service providers. It is based on a rigorous evaluation of quantitative and qualitative information about performance, services maturity, customers, and global delivery model. The rankings apart, the survey tells a very interesting story. The webinar helps dissect the numbers that go into the making of GS100.
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BPO Index Webcast
Date:  April 8, 2010  To  April 8, 2010
Venue:  Webinar
Host:  NelsonHall
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Webinar: Seeking the New Normal in Outsourcing Delivery
Date:  March 5, 2010  To  March 5, 2010
Venue:  Webinar
Host:  Global Services
Join us for the presentation of full report. This is the most comprehensive survey findings of the global services industry outlook for 2010. Some of the key takeaways are: • 2010 is primed to be a very strong year for outsourcing adoption • Areas with heavy low-cost labor arbitrage support (nearshore and offshore) will see increased scope for outsourcing • The middle-market ($750m-$3000m)is poised to be the most active • Customer-willingness to evaluate cloud-based“business utility” offerings is strong as they increasingly look at hybrid IT/BPO solutions • Strong signs of increased adoption of industry-specific BPO solutions, most notably in the Financial Services and Life Sciences sectors Speaker: Phil Fersht, Founder & Chief Research Officer, Horses for Sources Moderator: Ed Nair, Editor, Global Services Title: Seeking the New Normal in Outsourcing Delivery Date: Friday, March 5, 2010 Time: 11:00 AM - 12:00 PM EST After registering you will receive a confirmation email containing information about joining the Webinar. https://www1.gotomeeting.com/register/266999033
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Webinar: Webinar Recording: Globalization Opportunities In Software Product Development
Date:  June 11, 2010 1:00 PM EST  To  June 11, 2010 2:00 PM EST
Venue:  Webinar
Host:  Global Services
Software product companies need to realign their R&D spend strategy. Even though the R&D spend on software products continues to grow at a relatively lower pace owing to the global economic crisis, focus on new revenue streams (emerging markets), customer base (SMBs) and delivery models (SaaS etc) continues to increase. Join us for a brainstorming session on the need to realign R&D strategy in software development. While new revenue streams and innovative delivery models are critical; only an evolved R&D strategy can ensure continous growth.
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More Details (Click here to read):
Charting the Path for R&D Outsourcing
Third-party Partnerships Hold the Future in Software R&D
 
Event: 14th Annual Shared Services Summit
Date:  March 22, 2010  To  February 25, 2010
Venue:  Omni Orlando Resort at ChampionsGate, Orlando, FL
Host:  SSON
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