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Can this Marriage Be Saved? Global Services Governance is the new black for the outsourcing industry. Yet, it cannot control the nuances and behaviors that characterize relationships that often resemble marriages. And who ever heard of marriage governance? IT Outsourcing Industry "will be Borderless in Seven Years" iHotdesk.com Governments and organisations will pay less attention to the country of origin when sourcing their software, hardware, telecommunications and IT-services requirements from around the world, predict experts from Gartner. The technological growth in emerging nations is removing borders in business, which will impact all companies HP's EDS Buy: Spotting the Synergy Global Services On paper, the acquisition of EDS by HP will create the No. 2 outsourcing player in terms of revenue. But it will not shift any boundaries. In the long run though, it may create another major global player, but there's a lot of ifs IT Managers Need Rules to Check 'Cultural Gap' in Offshoring Deals ComputerWeekly U.K. IT managers must develop a set of standards that foreign IT workers must adhere to when taking on offshored work if they are to enforce acceptable conduct, according to Gartner. IT managers needed to bridge cultural gaps in what was acceptable conduct for foreign IT workers, such as not casually disclosing private data Bracing up for the Slowdown Global Services The impact of U.S. slowdown will not be as severe as it was during the dotcom bust; the outsourcing industry has matured fairly well in the past seven years Why IT Sector Still has a Lot of Steam The Hindu Business Line The pressure on the U.S. clients' IT budgets has made Indian IT companies move substantial work offshore to safeguard operating margins, apart from diversifying their customer base The Sourcing Advisor Caveat Global Services Third-party advisors assistance maybe one of the good reasons behind the overall satisfaction with the sourcing engagements you are involved in, but in many instances external advisors can hit hard on your pockets. These intermediaries cost you more than a million dollars, if not chosen smartly Outsmart! Global Services Learn how to do what your competitors can't BPO Success Demands Sophisticated Metrics IT News Traditionally, companies have measured the effectiveness of their BPO programmes using either output metrics such as the time suppliers take to respond to requests or by input measures, such as cost. But because these fail to capture some of the complexities of BPO, business leaders are increasingly using business-oriented metrics, which aim to assess the impact on the business' bottom line The Philippines Urged to Focus on European Trade Inquirer.net More focus on Europe could also help reverse the trend of declining Philippine exports to the European continent Outsourcing: Is it for Me? Businesszone.co.uk The benefits of outsourcing for small businesses can be huge. It allows one to concentrate on growing a successful business without distractions, ensure staff focus on their key tasks, free up money to spend on other things and boost efficiency and customer service. But despite these benefits, business owners shouldn't jump into outsourcing without considering all options and consequences. Entering a contract for the wrong reasons or with the wrong supplier can prove disastrous Quality, Not Price, will be the Deciding Factor Pittsburgh Post Gazette The world is full of intelligent markets, and increasingly jobs will be carried out wherever the expertise resides, not just because they can be done more cheaply in a particular location |
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