|
|
|
|
 |
|
|
|
|
|
Baptism by Fire Global Services When he took over as the CEO, he faced a slew of challenges, and there was almost a crisis in the making. To emerge successful, he applied the lessons he had learnt years back on the squash court. A profile of Rohit Kapoor, CEO, EXL Service eTelecare Global Solutions: Filipino Grads' Dream Company Global Services In 2007, eTelecare got listed on the Nasdaq Global Market, becoming the first the Philippine-based BPO service provider. Its robust strategies has not only won it global acclaim but also has made it a company that Filipino grads aspire to work for Leader, Asia: Neusoft Global Services This is Neusoft's fourth consecutive win having topped this list as the leading China-based service provider Best Performing Contact Center: Sitel Worldwide Global Services Sitel once again bagged the top slot in the category: Best Performing Contact Center. Interestingly, this year's top 10 list of global contact centers has many surprises, including ACS making to the third slot from last years nowhere position, NCO Group jumping to fourth position from the last year's 10th slot, Convergys entering into the category for the first time and making to the second position Best Performer, OPD: Symphony Services Global Services It was Symphony Services' positive and multi-disciplinary approach to boost R&D performance and incorporate innovation across the product and service development lifecycle, which not only helped it expand its abilities in the garb of recession, but also earned it this year's best OPD player Best Performer, IT Infrastructure: Affiliated Computer Services (ACS) Global Services Employing around 70,000 people all over the world, ACS earned the revenue of $6.4 billion in 2008 wherein IT outsourcing represents approximately 25 percent of its revenue Leader, South of the Border: Neoris Global Services Apart from spreading its wings across Latin America, Neoris has recently enjoyed another geographical expansion by establishing new operations in the Andean Region and in the Middle East Leader, Emerging European Markets: Luxoft Global Services In 2008, Luxoft was also announced as the first European company to be appraised at the highest process maturity level, known as Level 5, of the latest version of Capability Maturity Model Integration for Development (CMMI-DEV), a process improvement approach aimed at driving best practices in product and service Best Performing IT Service Provider : Tata Consultancy Services (TCS) Global Services Despite weak economic outlook, Latin America registered very strong demand, from both local companies and multinationals seeking GNDM capability while Asia Pacific and Middle East remained volatile Best Performer, HRO: Convergys Global Services Repeated contract renewals without the bid process is one of Convergys biggest traits. It is testimony to the companys leadership in this area. In 2008, Convergys renewed an HRO contract with a global technology firm, a world leader in management services and a significant state government entity Best Performer, BPO & FAO: Genpact Global Services Genpact, the only Global Services 100 company that won two categories: Best Performing FAO Service Provider and Best Performing BPO Service Provider, started the year 2008 with a bang. The company celebrated the New Year with an FAO agreement in hand Leader, Human Capital Development: HCL Technologies Global Services With the total of 52,957 employees all over the world, HCL is planning to expand its functions and open more delivery centers in Brazil and North Carolina in the Spring/Summer of 2009 |
|
|||||||||||||||
|
|||||||||||||||
|
|||||||||||||||
|
|
|
||
 |
||
|
||
| Copyright © 2008 GLOBAL SERVICES all rights reserved |
