Genpact has acquired a delivery center in Guatemala City from GE Money, a division of the General Electric Company on August 14, 2008.
The newly acquired facility is Genpact’s first in Guatemala and will extend Genpact’s Latin American presence beyond Mexico, and enhance its ability to provide business process services in English as well as in Spanish. Genpact will provide services to GE Money from the facility. With Guatemala President Alvaro Colon in attendance, the facility was officially opened in July this year by GE Money and BAC/Credomatic. GE Money’s Retail Consumer Finance division, along with BAC will both continue operations for their customers from a portion of the facility.
“We are excited about our newly expanded presence in the region,” said Juan F. Ferrara, Genpact’s Business Leader for the Americas. “Our new facility enables us now to offer services to our global customers from both Guatemala and Mexico. This will strengthen our ability to offer best-in-class shared services to global customers that have operations in the region and are interested in consolidating their Latin America operations.”
Genpact’s new delivery center will initially accommodate more than 700 professionals and has the capacity to grow to approximately 2,000. The facility’s close proximity to the region’s largest public university is a major advantage in terms of attracting key talent.
“Our expansion into Guatemala demonstrates Genpact’s ongoing commitment to globalization and to continuously improving our ability to deliver global business impact for our clients,” said Steve Rudderham, Business Leader for Genpact’s Latin American operations. “The region’s close proximity to the U.S. makes it a convenient location to provide nearshore support for our customer-service, finance and supply-chain processes. As demand for these services increases, we will explore new opportunities to grow our presence in Latin America.”
“GE Money is delighted to introduce our global servicing partner, Genpact, to the Guatemala market place,” said Charlie Crabtree, Senior Vice President and COO for GE Money. “Throughout the world, Genpact has demonstrated their ability to deliver world class service to GE customers and we are excited to extend this relationship to Guatemala.”
