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Aviva, C&W Ink an Outsourcing Accord
Cable & Wireless will continue to manage 6,000 call-center seats in India, and will also provide onsite support staff to Aviva
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The Acquisitive Indian

Cable & Wireless (C&W), a global communication-services provider, has signed a six-year, $584 million outsourcing contract with Aviva, an international insurance company.

Under the terms of the deal, C&W will provide a full communications suite including 72 separate services, including voice telephony, data, local and wide area networks and international services — to Aviva’s 35,000 staff based in the U.K. and India.

As part of the deal, which extends to 2014, C&W will continue to manage Aviva’s existing communications infrastructure as well as introducing services, including IP contact-center services across Aviva sites in the U.K. In total, the network will comprise more than 1,000 sites, with 57,000 individual telephone points and 74,000 data points.

In addition, Aviva will also utilize C&W’s infrastructure and experience in India under the contract.

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