After acquiring Capital Stream, a U.S.-based provider of processing solutions to banks and financial institutions, HCL further enhances its thrust on the financial services space by signing a pact with Chordiant Software. Chordiant is a U.S.-based provider of CRM and decision management solutions.

Talking about the needs and challenges about the financial services sector, “As financial services organizations continue to move away from being product focus and progress towards becoming customer-centric organizations, the need for robust, intelligent, context sensitive applications and solutions is more apparent than ever before. And thus we (IT companies) come into play with our real time analytics capabilities,” Premkumar S, Global Head, Financial Services, HCL Tech, informed. “As the sector becomes more and more dynamic and competitive, with a short life span of products, it becomes a challenge for us to keep up with the pace.”

The partnership with Chordiant will help fulfill these implicit needs, by combining customer analytics with front office solutions and will also address the existing challenges that the financial companies face in servicing their customers completing the offering space end-to-end. Under the partnership, both companies also plan to define new markets to take Chordiant’s “Customer Experience” solutions to new customers.

“This partnership will enable us to expand our global customer base with significant focus in the Asia-Pacific region,” said Steven R Springsteel, Chairman, CEO and President, Chordiant Software.