That a 20-year old contact-center company like Sitel should make it to the top of this list is a no-brainer. Call center is now considered to be a mature uninteresting business reaching a plateau, but a company like Sitel keeps it vibrant with new growth initiatives.
Last year, this time ClientLogic merged with Sitel, and the company took on the latter name.
Established in 1985, Sitel has almost 155 centers spread across 27 countries with a very strong presence in Latin America. Sitel, in 2007, launched two centers, one in Gurgaon, India, and the second one in Baguio, the Phillipines — this is Sitel’s second site in that region. Sitel has its customer base spanning Australia, Canada, U.S.A., Western and Eastern Europe, Japan but none in Africa and China.
With over 20 years of experience in the call-center management and back-office operations, Sitel has over 69,000 employees, and is expected to grow by at least 8 percent next year.
Awards and rankings continue to be heaped on Sitel. One of them being ranked
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TOP 10
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Sitel
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HTMT Global Solutions
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24/7 Customer
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Firstsource Solutions
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vCustomer
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eTelecare Global Solutions
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TELUS International
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EXL Service
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Stream
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NCO Group
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as the “Most Trusted Contact Center Outsourcing Provider” by the Black Book of Outsourcing, in Aug. ’07.
Just a few days before we went to press, the company made an announcement of its plans to expand its operations. In that, Sitel also disclosed its intention to open a customer-care center in Corning, NY.
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STATS
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| CEO: David Garner |
| Skill set: Call-center management, back-office processing |
| Verticals: Automotive, energy, financial services, government, health care |
| Customers: Not disclosed |
| Delivery centers: Australia, Brazil, Chile, India, Mexico, Sweden, the Phillipines, U.K. |
| Employees: 69,000 |
| Revenue: Not disclosed |
| Year founded: 1985 |
| Website: www.sitel.com |
