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Steady State for Bundled IT and BPO Services
While it is challenging to align people and capital to correlate IT and BPO operations, the demand for bundled IT and BPO services by customers of services has maintained a high, though steady, state in the past two years. Fifty four percent of respondents to the 2008 Global Services 100 survey said that they saw customers seeking more bundled IT and BPO services than in the past. This is just 4 percent higher than the percentage of providers who noticed the increase in demand for bundled offerings in our 2007 survey.