Global Cities by Functions

Type of services\Cities

Established

Emerging

Engineering services

Bangalore, Chennai, Pune

Prague, St. Petersburg, Delhi NCR

Product development

Bangalore, Moscow, Hyderabad, Chennai, Dublin

Pune, Bucharest, Shanghai, Ho Chi Minh City

ADM

Bangalore, Mumbai, Hyderabad, Chennai, Dublin

Shenzen, Buenos Aires, Kolkata

Testing

Bangalore, Chennai, Hyderabad

Bucharest, Ho Chi Minh City, Cairo, Colombo

Business analytics

Delhi NCR, Mumbai

Bangalore, Bucharest, Cairo

Finance and Accounting

Mumbai, Bangalore, Dublin, Chennai, Manila NCR

Colombo, Kraków, Cebu City

Human Resources

Prague, Bucharest, Bangalore, Dublin

Kraków, Cebu City

Legal services

Manila NCR

Pune, Mumbai, Chennai, Colombo

Contact center

Delhi NCR, Manila NCR, Dublin, Mumbai, Bangalore

Cebu City, Buenos Aires, San José, Accra, Santiago

Bloggers Speak

globalservicesmedia.com invited readers to nominate global cities that they believe are ideal for outsourcing functions such as F&A, HRO, engg. services .... Some nominations are:

Country: City

Rationale

Nominated by

Poland: Kraków

"A list provided by Capgemini lists the Polish towns of Warsaw, Wroclaw, Kraków. An AT Kearney report says that 25% investors are optimistic about Poland and 10% global investors plan to be first-time investers in Polish companies. Some companies that have BPOs in Kracow: Ahold, Bayer, Capgemini, Communication Factory, Electrolux, Exult, Hewitt, IBM, Indesit, KPMG, Lufthansa, Philip Morris, and Shell"

Magdalena Szarafin

Germany: Berlin

“Active in call centers, customer care, shared service centers, advertising and marketing, and financial services. Has well-qualified people, very good infrastructure and low rentals”

Magdalena Szarafin

India: Coimbatore Calicut, Ernakulam, Nagpur, Chandigarh

“Well suited for ADM and product development. A Director from Nortel, I recenlty met,  said that Calicut and Coimbatore have great talent”

Suresh

India: Hyderabad, Noida

Have resources and infrastructure. Staff is enthusiastic

Jay

China: Xian

“More than 100 universities and 700,000 students in further education; forty to 50% lower salaries compared to Shanghai and Beijing; cheaper office rentals (1/3rd of Beijing or Shanghai); low attrition rate”

Anthony

Mexico: Guadalajara, Monterrey, Aguascalientes, Queretaro, Ciudad Juarez, Zacatecas

“Nearshore benefits of proximity; large talent pool of well-qualified resources for IT and BPO services; large firms like TCS, Infosys and Perot have recently opened centers in Mexico; others like IBM, EDS, Freescale, Intel and HP have had a presence in these cities for several years”

Daniel

Philippines: Manila, Queszon City, Baguio City, Iloilo City, Cebu City

“While the cities have skilled labor with fluency in American English, Iloilo and Cebu city have expertise in FAO”

Gigi