|
“Even though China’s population is 16 times the size of the Philippines, its pool of suitable young professional engineers is only three times the size of the Philippines,” a 2005 McKinsey study found. The study gives an example of talent with skills in finance and accounting. During a talent search of 100 people, MNCs can find up to 30 graduates with relevant degrees in the Philippines, while India and China can give them only 15 suitable grads each. And when looking for generalists, companies in the Philippines can expect to find 25 suitable candidates out of 100, while those in India will have to content with 10 and in China with only three.
The government is also doing its bit to “promote and improve the English language skills in the country,” says Albert Mitchell L. Locsin, Executive Director, Business Process Association/Philippines (BPA/P). In fact, BPA/P is working along with McKinsey to develop a five-year roadmap for the Philippines BPO sector; the report is expected to be out next month.
ITO Catching up
IT Outsourcing (ITO) in the Philippines, though far behind India’s, is inspired by the country’s success in BPO. The Philippines churns out 55,752 engineers and 42,047 computer science grads every year. Currently, the outsourcing of IT and BPO services together generate $3.6 billion in revenues.
“Though the Philippines’ BPO and Knowledge Process Outsourcing (KPO) industry is more visible, the country is also an ITO destination,” says David Kinnear, Founder, The Global Sourcing Council.
In fact, McKinsey study on labor force in offshoring destinations reveals, “If the U.S. and the U.K. will continue to concentrate their activities on these three countries — India, China and the Philippines — and the current rate of offshoring persist, the demand for engineers from these two countries would fully absorb the suitable supply by 2010.”
But...
Will the Philippines be able to challenge India and China? Today, 81 percent of BPOs in the Philippines have less than 10 percent attrition, while only 14 percent have more than 25 percent attrition. On the assumption that attrition remains at 15 percent until 2010, and that 24 percent of attrition includes transfers within the industry, there will be a requirement of around 1.6 million to 3 million new employees, according to An Analysis of the Philippines BPO Industry. Considering that only 30 percent grads are suitable applicants — and not all these grads are interested in BPO jobs — the current demand of such employees is higher than their supply.
“Attrition and available labor supply would be the most pressing problem,” says Paul Santos, President of the SEA, Tholons Philippines. “Increasing labor costs due to a strengthening economy and competitive dynamics from within the industry would be significant considerations as well.”
|
Blogging for Work
A blog on eTelecare at philippinestraveler.com shows how keen people are to work at the company, and in the BPO industry in general. Here is a sample of comments to the blog:
|
| “im interested in etelecare ... though i dont have substantial work experience on call centers, i would like be part of your company and very much willing to do everything for it ... Thank you very much.” |
| “call me, etelecare.” |
| “i want to be a part of the most outstanding call center company. pls give me a chance to be a member of etelecare.” |
| “hope to be a part of your fast growing company ... :)” |
| “my teacher gave me a brochure about the prestigious company that is eTelecare, with the vision of providing world class service worldwide. I am willing to learn and be part of eTelecare family ...” |
|
“how can i submit my resume? cause i want to apply to your company”
|
|
Source: Philippinestraveler.com
|
|
