First National Bank of Arizona has awarded Accenture the mortgage industry’s first-ever end-to-end post-closing business process outsourcing (BPO) assignment. The Accenture service combines personnel, process and technology to fully automate this part of mortgage fulfillment. The financial terms of the two-year contract have not been disclosed.

Under the terms of the deal, Accenture will provide the bank with file-room services including imaging to convert paper documents into electronic form, indexing to capture relevant information in digital form, workflow services to speed processing, performance metrics spanning the process, and data and document review to confirm that loans have met underwriting, servicing and secondary-market salability requirements.