The Swedish state-run pharmacy chain Apoteket has chosen TietoEnator as its new supplier of ICT operations management, applications integration, applications management and workstation management and support. The terms of the contracts vary between two to four years. According to TietoEnator estimates, the total value of the order will be around $ 75.86 million.
In addition there are options to extend the contracts by a further one to two years. The estimated value of these options is around $ 48 million.
TietoEnator will be responsible for the deliveries and has chosen to work with InfoCare as a sub-contractor on parts of the processing services and the workstation support, and with Sirius IT on parts of applications management.
The area of ICT operations management includes applications and server operations, with very high demands on accessibility and disaster-related support. The deal also includes monitoring, license management and a technical support service. The workstation management and support service includes the managing of workstations, workstation servers and applications, as well as product maintenance and license management.
In addition, Apoteket will have access to services and maintenance throughout the country. Some of Apoteket's just over 10,000 employees will be equipped with digital workplaces, allowing them to log on to various IT systems regardless of time and location.
In the area of applications management TietoEnator will be responsible for managing and developing Apoteket's various IT systems further as an important aspect of Apoteket's future development. Apoteket AB will now take a greater responsibility in house for system control and governance, as well as the helpdesk function which was previously outsourced.
