| Europe's $4 billion outsourcing industry is entering a mid-life crisis, according to research by Compass Management Consulting. A combination of high profile outsourcing deals being taken back in-house and dissatisfaction with the business impact of sourcing decisions such as uncompetitive costs and the negative customer services impact of offshoring is creating a new mood of mistrust in many outsourcing relationships. (Source: CRMToday) |
