Centers of Excellence
The most popular location for HRO is Europe , with many top HRO companies having centers in Western Europe . However, with costs on the rise, companies are looking for cheaper alternatives. Many are turning to Central and Eastern Europe , and some are looking further east to India and Southeast Asia .
Some top cities for HRO are Brussels , Paris , London , Warsaw and Prague . Other emerging cities include Mumbai, Delhi , Manila and Dalian .
ARINSO International, Hewitt Associates, Manpower and SharedXpertise are some HRO companies with a presence in Brussels.
Adecco, Boyden, EADS and European Human Resource Consultants are a few of the leading HRO service providers in Paris.
London has by far the most HRO companies in Europe . Some of these include Accenture HR Services, ACS, Alexander Mann Solutions, Bnb Outsourced Solutions, Ceridian and Crystal RPO. Glasgow in Scotland houses the HRO center for Hewitt.
Eastern Europe is fast becoming a preferred HRO destination, though it still requires more time to reach the level of Western Europe. Some of the popular destinations for HRO in Eastern Europe include:
- Poland: Staff Poland has a center in Warsaw, and Hewitt has opened a captive center in Krakow
- Czechoslovakia: ADP Employer Services and Accenture have centers in Prague
- Romania: Accenture has a center in Bucharest
- Hungary: IBM has a center in Budapest
- Ukraine: ZEST Outsourcing has a center in Kiev.
As the cost of operations and staffing goes up in Europe, many companies are looking for alternatives in India, which currently has the largest number of HRO offshore centers. Companies are also considering other Asia-Pacific destinations.
In India, Delhi (national capital) houses HRO centers for ATS Services, Secova, Hewitt (captive) and Fidelity, among others. Mumbai has centers for Caliber Point Business Solutions and Hewitt (captive). Chennai has centers of SummitHR and Standard Chartered Bank (captive), while Bangalore has centers for Fidelity, Accenture and Convergys.
Other important centers of HRO firms in the Asia-Pacific region include:
- China: Accenture, IBM and Convergys in Dalian; CDP Group in Shanghai
- Philippines: IBM, Accenture, DDC HRO and DesktopStaff in Manila
- Indonesia: Inovasia in Jakarta
- Malaysia: Convergys in Kuala Lumpur
- Australia: Hudson in Canberra City.
