So the research looks at all these factors,
also keeping in mind the worst case. Even though
they strongly believe that the worst case is
unlikely to occur, the report does predict the
number of years labor arbitrage will sustain even
if a lot of things dont go as planned.
Bahl adds, We conducted an extensive
analysis, typically of the last five years. We
also did a fair amount of secondary research,
talked to service providers and tracked some
other research reports.
Wage inflation in India has been reported to
be 15-20 percent, particularly within middle
management positions. On the whole, wage
increases differ by process and level, with
overall increases being much lower than commonly
reported figures. Historically at least, the
depreciation of currencies in destination
countries has compensated for this, but going
forward, is this less likely? Bahl feels that
concerns about wage inflation at the middle
management level will disappear with time, when
the pool of employees at this level increases,
stabilizing the situation and settling inflation.
The concern according to him is about entry-level
employees.
As for the weaker currencies getting stronger,
there seems to be little such possibility. Bahl
explains, In general, theory dictates that
the currencies of developed nations will continue
to strengthen against the currencies of
developing nations. This in turn helps their
labor arbitrage. Basically, interest rate and
inflation tend to be higher in developing nations
due to the growth rates. This results in currency
depreciation over time (in developing nations
versus developed nations).
However, there are swing factors that could
potentially go against offshoring. Take for
example, market research firm Gartners
report, which warns about a labor crunch and
rising wages possibly eroding as much as 45
percent of Indias market share by 2007.
Then there is talk of political backlash, which
could, and probably would be a factor in
determining the outflow of jobs. To make the
findings more accurate, Everest has considered
most of these factors and conducted a sensitivity
analysis in the UK-India case. The analysis
reveals that in the worst case, labor arbitrage
would sustain for approximately 15 years in IT,
and eight years in the case of call centers.
Even though theres a very optimistic
case for offshore destinations, in the
eventuality that labor arbitrage does disappear,
countries such as India still need not worry.
Bahl warns against the tendency to equate
sustainability of labor arbitrage with
sustainability of offshoring. He explains with
the example of productivity, how the offshoring
value proposition is becoming stronger. We
have seen from our engagements that productivity
improvements are becoming substantial. Some of
our clients have over an annualized basis seen 10
percent year-on-year improvement. In many cases,
productivity improvements offset wage inflation.
Our viewpoint on sustaining of offshoring is even
stronger than our viewpoint on sustainability of
labor arbitrage. This is because we believe labor
arbitrage itself is not a concern, and also there
is enough else going on for offshoring, he
explains.
So all in all, the offshoring growth is
anything but short-lived. Countries such as
India, Philippines and others, have attractive
qualities beyond low-wage professionals for
companies that want to offshore their operations.
India for example, in its 15 years of offshoring,
has developed a stable of world-class IT services
providers that can save foreign companies the
trouble of setting up their own offshore centers.
And it has a large supply of qualified talent in
areas outside IT, such as R&D, finance and
accounting, call centers, and back-office
administration.