What It Means

In all aspects of outsourcing, 2006 was a year of action with lessened hype and more mature approach to outsourcing. Gone were the political rhetoric that marked 2004; gone was the fear that outsourcing, after all, may be losing out in 2005. In fact, like the single-most important thing that 2006 gave rise to —multisourcing — 2006 showed most definitely that you do not necessarily have to spend most of your time and energy in figuring out the next big thing. You should be comfortable with many ideas; many vendors; many models.

The offshore firms learned a lot to get a bigger slice; the incumbents learned new realities and put them into practice. The result was a much more mature option for the customers. Some of the renewed deals have taken into account new market realities. For the customer, it is best of both worlds.

Renewed Contracts in 2006