Customer and Business Process Awards

• Top 10 Leaders in Human Capital Development: MindTree Consulting
• Top 10 Best Performing BPO Providers: ACS
• Top 10 Best Performing Call Center Firms: Stream

Tech-Delivery Awards

• Top 10 Best Performing IT Services Firms: HCL Technologies Ltd.
• Top 10 Best Performing Infrastructure Service Providers: IBM
• Top 10 Specialty Application Development Leaders: Polaris Software Lab Ltd.

Regional and Emerging Company Awards

• Top 5 Emerging Global Service Providers: Promantra Synergy Solutions Ltd.
• Top 5 to Watch in Latin America: Softtek
• Top 5 to Watch in China: Neusoft Group Ltd.
• Top 5 to Watch in Central and Eastern Europe: EPAM Systems

SOURCING

During the course of the Global Services 100 study, fielded in conjunction with neoIT, a consulting firm specializing in services globalization, we collected over 250 data points from more than 100 service providers. The GS 100 includes large multinational service providers, emerging BPO providers and leading customer-service firms. The data points were clustered into four categories that included general company information, client data, operational capabilities and human-resource policies. Respondents to the survey included firms from 15 countries around the world, representing the most popular service-delivery destinations, such as India, China, the Philippines, CIS, Malaysia and Mexico. Rather than rank each company from one to 100, we opted to give you a head start in your quest to maintain updated “short lists” of the leading providers of globally delivered services, ranging from BPO to ITO to regions and emerging leaders. As with any “opt-in” study, companies that took the time to thoroughly complete entry forms and essays tended to score a bit higher than those that did not. Please note that in 2005, the study was called the Offshore 100 and was published by CMP Media’s Managing Offshore - now part of Global Services.