When Indra K. Nooyi was named CEO of Pepsi this summer the moment did not pass without fanfare in the U.S.A. or India. While Nooyis ascension to PepsiCos throne is based on the merits of her impressive corporate career, in a single instant she catapulted from relative obscurity to become the embodiment of diversity on the worlds corporate stage.
These days, diversity is a word that receives a lot of lip service but little action in corporate board rooms. Yet in hiring a highly qualified woman of Indian origin to lead the $33 billion food and beverage company, PepsiCo has shown that diversity is a strategy and not just a marketing slogan.
Tapping the global talent pool is a hallmark of PepsiCos business and technology services strategy.
They [PepsiCo] have rich and broad definitions of diversity and they encourage that not just in the U.S.A., but around the world, says Gerry Crispin, Principal, CareerXroads, a New Jersey consultancy.
While one appointment doesnt indicate a sea change in corporate America, every trend has to start somewhere.
Yet given that PepsiCos international group contributes just 37% of revenue, it is clear that the organization is globalizing its services because worldwide sales have an enormous upside. On the other hand, managing a company that has 157,000 employees and sells beverages in 200 countries with a centralized, U.S.-knows-best strategy would be an unworkable approach.
As the company plans for growth in its global units, it is also choosing to rely upon third parties to help provide the technological underpinning. On the heels of Nooyis appointment in August, Pepsi unveiled two large IT outsourcing contracts in her former unit, PepsiCo International:
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A seven-year agreement with HP for data center management services and infrastructure consolidation for PepsiCos International division
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A seven-year managed networking-services agreement with BT Americas that encompasses a portfolio of data, LAN, security, conferencing, remote access and Internet services for PepsiCos International division.
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A Good Beginning
Nooyi has taken charge at a time when the company is riding high. She is not coming in as a savior but rather as a visionary and strategist who can help the company ramp up its worldwide growth.
In mid October, PepsiCo posted a 71% increase in third-quarter net income, beating Wall Street estimates. Each of its businesses had strong revenue gains, and its international business did especially well, with double-digit sales and operating-profit gains. We are very confident in our outlook for the balance of the year as all our businesses are performing well, said Nooyi in a statement.
Despite the rosy performance, on a call with analysts and investors, Nooyi made clear that the company is pursuing supply-chain improvements worldwide. Operating profit in the companys international division grew 17% in the third quarter, led by double-digit growth in Russia, Turkey and Egypt. International beverage volume grew by eight percent, driven by mid-single-digit growth in carbonated soft drinks and double-digit growth in noncarbonated beverages.
Wall Street analysts generally praise the companys ability to innovate in the face of cost challenges and competitive pressures, as well as its marketing savvy. PepsiCo has always been ahead of the curve, says Bonnie Herzog, an analyst at Citigroup Investment, in a broadcast interview. [Nooyi] will pursue new products and markets, whether through joint ventures, partnerships, or technology sharing agreements.
Beyond Symbols
Her predecessor, Steve Reinemund, who will remain as chairman until May 2007 says Nooyi
has a sharp talent for turning insightful ideas and plans into realities and for developing and replenishing our talent base. Serving in increasingly higher responsibility positions, Nooyi directed PepsiCos global strategy for a decade.
Nooyi, a mother of two, who wears a sari at work, reportedly said the following about her opportunity to succeed overseas: If you want to reach the top of a company, I agree that it can only happen in the United States, but you have to start off saying that you have got to work twice as hard as your [male] counterparts.
PepsiCo is not just relying on the goodwill of its managers to enforce its policy of hiring and promoting women and minorities; management bonuses are tied to it, too.
PepsiCos commitment to diversity extends to the rest of its boardroom. Crispin notes that half of the board is made up of women and minorities.
IS PEPSI READY FOR GLOBAL SERVICE DELIVERY?
Behind the image of a multinational marketing colossus, PepsiCo is perhaps the most prolific incubator of CIOs in corporate America. There are more Made in PepsiCo CIOs in America than there are Made in GE CEOs you could look it up. The PepsiCo alumni who have held top IT jobs include luminaries like Jerry Gregoire (Dell), Karen L. Alber (Heinz), Bruce Carver (Dana), Bill Franks (Saks), Kathy Lane (pre-merger Gillette and National Grid), Patricia Morrison (Office Depot and Motorola) and Rafael Sanchez (Burger King). And, this of course, is only a partial list.
PepsiCo is a leadership factory that produces strategic IT thinkers. After all, not many headhunters would try to fish for strategic IT talent in PepsiCo, to fit them into so many diverse industries from auto components to personal computers; from utilities to telecommunications firms if its IT leaders werenst first rate.
However, when it comes to IT application in the entire business, PepsiCo is considered a very good IT adopter at best. While its organizational strategy is differentiated by marketing and product innovation, ITss main charter is to increase efficiency and execution, particularly in supply chain. PepsiCos IT adoption, however is mature, in an area which, though critical, is not its strategic differentiator. In fact, many headhunters quote this as the reason why so many good IT brains depart PepsiCo to join companies where they can make a difference.
Globalization
The whole proposition may change drastically in a more globalized business. There is every reason to believe Pepsi is today more driven along that path. The appointment of Indra Nooyi to corporate CEO is the most tangible manifestation of that desire to globalize. Not only is Nooyi from India an important emerging market she has quietly driven the globalization vision with Chairman (and former CEO) Steve Reinemund. Speculation is rampant that she may drive PepsiCo to make a few more global acquisitions.
Global services delivery complements PepsiCoss strategy of workforce diversity, and it puts a geographically dispersed global workforce to work with leading third-party service providers.
Next up for PepsiCo is the awarding of an applications development and maintenance outsourcing contract.
The question remains will Nooyi use services globalization merely to drive out costs or to create more business value for Pepsi?