THE TIMES AHEAD...

CPM, the largest consulting and IT services provider based in Brazil — a major destination of IT nearshore outsourcing operations, provides a complete range of application outsourcing services using an onsite/nearshore operating model. With two and a half decades of experience in the Brazilian market and the recent three years with the U.S. presence, the firm offers tailored IT services.

CPM offers a portfolio of services (one-stop shop model) in Brazil and works with the entire chain of IT, from consultancy specialized in technology and business solutions to applications outsourcing and implementation of infrastructure projects.

It has built one of the largest IT service export platforms in Brazil, and differentiates itself on the grounds of business knowledge, experience with highly complex outsourcing projects, flexible delivery and competency in technologies such as COBOL, CICS, Java and .Net.

All CPM development centers and offices are located within one time zone, which is East of New York. This geographical proximity translates into easier access, better communication and lower costs.

The Indian IT companies are important competitors for it, however, it focuses on providing services and projects to certain market niches in which it has greater business expertise, and is able to offer higher value-added services

CPM, together with Brasscom (Brazilian Association of Software and Services for Exportation) and the Brazilian government, is also operational on a strategic agenda of support for internationalization of the Brazilian offering of IT services that is based on four important pillars, including structuring the offering; education, quality and innovation; brand promotion and development; and reviewing the regulatory framework.

The nearshore model offered by CPM to the clients is an increasingly important option based on several variable proximity factors, which helps companies to be more responsive to customer expectations, minimize risks and better manage their outsourced projects, besides the basic benefits of outsourcing. Through local subsidiaries, the company has invested in a special structure in the U.S.A.

By developing its applications — sales, call center, human resources and planning — CPM has been helping its clients to gain efficiency and quality in its core business transactions, while also contributing with methodologies, tool implementation, metric processes, subcontracting of partners and control of professional certifications.

Its portfolio includes 139 clients from the largest companies operating in Brazil. The client list includes nine of the largest banks, eight of the largest conglomerates, four of the largest telecommunications companies and two of the largest insurance companies.