At a Glance
Customer: A healthcare and consumer products company
Service Provider: Ci&T
Industry: Healthcare
Services Provided: Website Management and Development
Solution: Implemented processes for website management employing Agile methodologies and nearshore capabilities
“The fact that Ci&T is a CMMI5-certified company that masters Agile methods like no other was a key factor in this partnership, since you need to combine strong discipline with high interaction and speed in a project of international scale such as this,” Bruno Guiçardi, Chief Operating Officer at Ci&T.
The Clent:
A leading healthcare and consumer products company
Situational Analysis:
A global healthcare products company was looking for a way to manage and develop its complete portfolio of web properties more consistently and efficiently. Because the company operates hundreds of sites across multiple regions and business units, inconsistencies in processes for developing and managing of these sites were resulting in unnecessary costs and tension between marketing and IT. In addition, the company saw an opportunity to improve its cross-platform web development, as well as to leverage its existing assets to receive greater value from these properties.
Solution:
As the healthcare product company sought a vendor to manage digital media development, it ultimately selected Ci&T, which specializes in the design and development of web portals, consumer-facing websites, intranets and mobile applications. With a skilled team of developers employing Agile methodologies, Ci&T quickly implemented processes for website management that helped the company to achieve its goal of greater agility and innovation, with IT delivering more value to the marketing organization. Ci&T provided the digital marketing expertise to design and build the web properties in an integrated fashion, unifying creative design and development into an Agile framework that utilizes short-cycles of feedback and greater involvement to produce results faster and with higher quality, while leveraging nearshore capabilities and helping the company unify its processes for managing these sites across global regions and business units.
Success Metrics:
With the transformation in processes, web properties today go live much faster than before, bringing more agility to the business.
All websites are fully compliant with internal and external regulations for site management at the source, avoiding re-work or customer complaints.
Ultimately, the high satisfaction of the client led to a lasting relationship that has continued through multiple application development projects.
For more information on this service from Ci&T, write to leonardo@ciandt.com or visit their office at Ci&T, 640 Freedom Business Center, Suite 210, King of Prussia, PA 19406. Phone: +1 610 482 4810 Fax: +1 267 775 3347
To read more on Case Studies that define Global Sourcing log on Global Services Live
Print
Email
Comments
Reprints
