2011 has been an eventful year for the outsourcing industry. Here is a compilation of the top 10 stories and top 3 webinars of 2011; these give an informative flashback of the year!!
1. GS100 lists
GS100 Category Lists encompasses different industry verticals across the outsourcing arena to outline the top/major providers in their respective fields. These lists are not rank based instead the lists are alphabetically arranged.
Read More
2. Outlook 2011- Rising from the Bottom, Steady Recovery Onward
The overall outlook for 2011 is that of steady recovery. But the year began with weak performance. It was expected that there would be a lot of spillover from 4Q2010 (OND 2010), but it was not quite discernible. Read More
3. Web-based Customer Interactions Unfold New Opportunities
After going through a relatively sluggish phase in 2009 and 2010, the customer care outsourcing industry is getting back on track. Read More
4. Small, Shorter Term Deals Setting New Trends In HRO
HRO providers are not seeing too many opportunities for multi process deals, but there lies a clear opportunity in transforming small, short-term deals into longer strategic outsourcing relationships. Read More
5. Trends in Software Development and the Rise of Testing
Even as software development services continue to thrive amidst changing technology environments and methodologies, the curve for the growth of software testing as an independent service is steep. Read More
6. F&A Outsourcing Market to Grow 15-20% in 2011
FAO market growth continues to see strong adoption across most industries with manufacturing, financial services, retail, travel and logistics, and energy and utilities accounting for 70-75 percent of total FAO spending in 2010.
Read More
7. Analytics Outsourcing: Gaining Ground
The offshore analytics space has evolved from being dominated by captives of large companies to embracing large vendors offering end-to-end specialized analytics solutions to specific verticals.Read More
8. Pricing the Cloud
A key characteristic of cloud computing is the potential ability to price, deliver, and consume IT resources in a flexible, usage-based manner. Rather than paying for infrastructure, customers pay only for needed computing power. Use more, pay more. Use less, pay less. Read More
9. Remote Infrastructure Management Comes of Age
The information technology infrastructure outsourcing market continues to evolve. As firms scour the landscape for ways to focus on their core competencies and maintain their competitive edge, more and more emphasis is being placed on wringing costs out and adding value to the IT spend.Read More
10. Achieving Innovation in IMS:Eight Strategies to consider
In a period of uncertain business cycles influenced by a potential Double Dip global recession, corporate priorities have rapidly changed just within the past few months as they explore smarter ways of working, new growth opportunities in new markets, and better ways to manage sprawling, capital-intensive heterogeneous infrastructures. Providers of infrastructure management services need to innovate their offerings to keep up with these new demands of their clients. Read More
Top 3 Webinars
1. Global IT Outsourcing: Trends and Perspectives
2. Outlook 2012: The State of the IT Services and BPO Industry
3. Powering Quality through Test Automation - Cutting Through The Hype To See How It Really Works
Print
Email
Comments
Reprints
