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eSCM Series-V: Relationship Management for Healthy Sourcing LifecycleOpen and frequent communication between the provider and the customer is essential for the relationship. A look at the merits of relationship-management practicesThe Hitchhiker's Guide to Platform-based BPO: Part TwoGrowing demand for outsourcing abhors limited success of traditional models. Can platform-based BPO be a help? A look at the efficient and effective ways of achieving business value through this new platform-based outsourcing modelBPO Strategies for Developing Nations: A Blueprint for SuccessGlobal BPO Industry presents a huge opportunity for developing nations. The globalization of business services has proved beneficial to emerging economies. What are the strategies needed to succeed?A Method to the Madness: Customization 2.0For most corporations the need to standardize processes to strip out costs remains the overriding concern. Yet selective process customization is rapidly becoming a competitive differentiatorCaptives and Third-party Service Providers Continue to Co-exist in the Offshore EcosystemCaptives in low cost countries like India, China and Russia are struggling because of lack of management support, increasing costs, attrition, and a lack of integration with the parent organization
More Budgets Opening UpMost clients are now relying on us for complete projects, even in the US, says Sudhakar Ram, Chairman, Mastek Ltd. (Source: The Hindu Business Line)For the Readers By the ReadersOutsourcing in 2010--Dec. '07 Global Services' coverstory--is suggested by you and written by you. This is just one example of our endeavor to make Global Services an interactive gateway for the global sourcing communityKnowledge@McKinseyThe antidote came in the form of a suggestion to set up an R&I regional support center in India, much like a back office, to be staffed with specialist researchers.
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Lower Cost or Technology Transformation?As the ride gets tough, buyers are looking at too many things. While the focus remains on lowering costs, it does not mean that technology investments are going to dry up. Just that all new investments will be under the scanner and enterprises will have to strike the right balance between low costs and technology transformations.Its About Smaller Deals and Newer LocationsTPI Index strengthens experts' viewpoint that off late there has been a significant increase in small-sized contracts as compared to big, mega deals. The trend indicates changing buyer preferences in the global service landscape.NIIT Gains in Q3 FY12: Lets Look Beyond the NumbersNIIT Technologies has posted robust numbers in its third quarter. Considering the turbulent macroeconomic environment that is threatening business margins, it will be interesting to find out what led to the gains.
Outlook 2012: Vendors to Show Value Beyond Pure Vanilla ServicesCustomers are now very clear on what they want. They are asking vendors to show value beyond pure vanilla services. Value-add is going to be the name of the game. The expectation of the customers is to see reduction of costs as vendors maintain their systems for long. There will be pressure on vendors to become more efficient.
Outlook 2012-What Does The Future Embrace?Anoop Sagoo, BPO cross operating group lead, Accenture offers his perspective on outlook 2012.
7 Signs You've Outsourced Too Much to IT Service ProvidersHave you outsourced too many IT services? Once an organization gets a taste of the benefits of IT outsourcing, the hunger for more naturally increases. But the ROI quickly diminishes as internal IT service organization shrink. If these seven traits apply to your company, you've outsourced too much.
Hospitality Vertical Will Rise in 2012In the last year we see our customers more focused on greater value for the same technology spend, and we expect the trend to continue. With earnings becoming tight, customers are more careful about their technology spend. Being a service provider, we also help customers optimize use of their existing technology, through technology audits as we have witnessed the reluctance to add to their overheads.Outlook 2012: What Industry Experts Say?The GlobalServices Outlook 2012 issue addresses how to capitalize on these opportunities to maximize success at your organization and outsourcing services. GlobalServices spoke to several industry-experts to get an idea of what is going to dominate 2012 outsourcing industry.Outlook 2012: A Cautious Optimism Continues To Drive HROWithstanding the turbulent economy will be high on enterprises' agenda next year. Non-core functions like HRO will be outsourced more with the objective of short-term cost savings and long-term strategic objectives.
Shifting Technology Landscape For Outsourcing World in 2012In a shifting technology landscape, many organizations lack the IT asset management and financial processes to analyze variances properly and determine their budgetary impact. In this scenario, IT is being asked to increase its productivity and this often means doing less with less. Enterprises are looking to achieve more for less and this means conventional IT services model will see a shift.L1 Visa Denial Pinch Indian ITIt's official; America is making it difficult for Indian software and BPO companies to revive and flourish its business in USA. This step is credenced by declining numbers of L1-Visa to Indian-cos such as Infosys and Tata Consultancy Services to send employees to USA.Outlook 2012 3 Pointers from Industry Leaders3 Pointers for ITO/ BPO in 2012
Outlook 2012 The Changing Landscape of the Global Services IndustryIncreasing attention to global sourcing management & consolidation initiatives
Going Inorganic is the WayIn a tough economic scenario, service providers will look at spreading their wings to unexplored locations and strengthening their sourcing capabilities through inorganic routes.
IT Outsourcing Provider Profits Shrink; Growth Slows in IndiaOutsourcing service providers are taking steps to diversify service offerings in order to stay competitive in todays marketplace, according to The ever-changing global service-provider industry report released from PwC US and the Center for International Business Education and Researchs (CIBER) Offshoring Research Network (ORN) at Duke Universitys Fuqua School of Business. The third annual Service Provider survey is part of ongoing research into the effects of offshoring trends on the economy and reflects changes in the provision and consumption of global sourcing in recent years.
Lower Cost or Technology Transformation?As the ride gets tough, buyers are looking at too many things. While the focus remains on lowering costs, it does not mean that technology investments are going to dry up. Just that all new investments will be under the scanner and enterprises will have to strike the right balance between low costs and technology transformations.European Crisis- Catalyst in Driving OffshoringThe European crisis is acting as a catalyst in driving offshoring from a region that has traditionally preferred onshore IT services. The strong Europe revenue numbers and client additions of Indian IT majors in recent times indicate that clients are viewing offshoring as a cost and efficiency lever.NIIT Gains in Q3 FY12: Lets Look Beyond the NumbersNIIT Technologies has posted robust numbers in its third quarter. Considering the turbulent macroeconomic environment that is threatening business margins, it will be interesting to find out what led to the gains.
2012 Outsourcing ChecklistWhile the general population is agonizing over whether to get that new gym membership or whether 2012 is the year they're really going to become more organized, business leaders will continue to be challenged to find ways to optimize their functions.3 Big HRO Predictions for 2012Even amidst a tough economic scenario, the reliance on HR outsourcing has been significant. Increasing complexities in HR-related functions, changing laws and regulations and an inherent pressure to cut costs will continue to drive the market this year. But there are new trends shaping up and subsequent transformations happening within the HRO horizon.
Customers For More at Lower BudgetsWith the current economy trends customers are definitely looking for more at lower budgets. The focus is more on optimizing existing IT infrastructure and resources. Hence more focus would be on consolidation and Virtualization. Investments in new technologies like Cloud will continue with caution. This in turn can enable higher outsourcing from cost perspective but more towards solutions. The technology Service providers who give innovative solution from Technology and business model perspective will gain. Technology buyers are focusing on taking advantage of emerging paradigms around mobility, social networking etc, hence we see an increasing trend in spend in this area. Also compliance and risk management is an area that we expect to grow.Cloud Computing Skills Demand SkyrocketingThe demand for cloud computing skills has exploded, with hiring for cloud computing expertise growing 61 percent year over year, according to a recent report from Wanted Analytics, a talent research firm.
Outlook 2012: What Industry Experts Say?The GlobalServices Outlook 2012 issue addresses how to capitalize on these opportunities to maximize success at your organization and outsourcing services. GlobalServices spoke to several industry-experts to get an idea of what is going to dominate 2012 outsourcing industry.Outsourcing Will Get a New FaceThe shift to cloud, the emergence of enterprise mobility and other trends have spawned a wide range of innovative technology, platforms and services. But the primary issue here is that many customers lack the expertise to deploy the new solutions, and many of the companies building the solutions dont have professional services arms. The answer to this would be partnerships between services companies and a range of companies that results in best in class solutions for customers.L1 Visa Denial Pinch Indian ITIt's official; America is making it difficult for Indian software and BPO companies to revive and flourish its business in USA. This step is credenced by declining numbers of L1-Visa to Indian-cos such as Infosys and Tata Consultancy Services to send employees to USA.Outlook 2012: IT Outsourcing-Slow, Deliberate MarchSmaller deals, more standardization of services, mix of sourcing models, and cloud adoption are the key trends in IT outsourcing for 2012.Outlook 2012 Services Spends Will Happen Despite Budget CutsThere is no denying that the environment is fairly turbulent. When there is uncertainty, capital investments get impacted. Pricing pressure will thin out service providers margin.Best of 2011The top 10 stories and the top 3 webinars of 2011
Going Inorganic is the WayIn a tough economic scenario, service providers will look at spreading their wings to unexplored locations and strengthening their sourcing capabilities through inorganic routes.
IT Outsourcing Provider Profits Shrink; Growth Slows in IndiaOutsourcing service providers are taking steps to diversify service offerings in order to stay competitive in todays marketplace, according to The ever-changing global service-provider industry report released from PwC US and the Center for International Business Education and Researchs (CIBER) Offshoring Research Network (ORN) at Duke Universitys Fuqua School of Business. The third annual Service Provider survey is part of ongoing research into the effects of offshoring trends on the economy and reflects changes in the provision and consumption of global sourcing in recent years.
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