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The Current State of Knowledge ProcessesA look at the various shapes, flavors and forms of knowledge processesThe KPO Party: Don't Uncork the Champagne YetAs companies increasingly compete to add value to the client and not purely for cost arbitrage, competition from China and other low cost locations would become irrelevant. Knowledge firms would then have to compete with local consulting firmsEmerging Trends in the KPO IndustryChanging economic scenario has adversely impacted the offshoring activities in the knowledge-services space. However, KPOs are gearing up to combat these challenges with strategic initiatives in a way that will help buyers to select innovative partners. A look at emerging key trends in the KPO industryOutsourcing Technical DocumentsOutsourcing technical documentation has picked up as a trend, but with its share of issues like success rates and on-time deliveryPrivate Equity Funding in Small- and Mid-sized BPOs and KPOsSome PEs that have participated in the mid-size KPO domain include Norwest Venture Partners, Charles River Ventures, Helion Ventures, Baring Private Equity and Sequoia
The Real Wonders of AnalyticsThe potential of analytics, not known to many, came to the rescue of World's leading online music company, when it was faced with the challenge of retaining and reducing the churn rate of its subscribers
Other Articles
'The Critical Determinant is Specialization'PD Mundhra, co-founder and executive director, eClerx tells Global Services how the customer expectations have evolved and how service providers can align themselves to meet this transformation.
Outlook 2012 What do the Cards Say About Analytics OutsourcingAnalytics outsourcing will continue to grow as businesses would turn to analytics to understand customer behavior and optimize various business measures
'The Telecom Industry is at an Inflexion Point'"Today's new offerings in analytical DB, data processing and other associated technologies allows for dramatic improvements to how data is captured, correlated, processed and stored. Next gen analytic applications need to be rewired and re-architected to take advantage of this evolution"Nasscom: Knowledge Services Market on a Fast TrackA study by Nasscom and Crisil has brought out some interesting insights into the Knowledge services market in India.'Analytics Enhances an Organizations Ability to Generate Top-Line Revenue'Excerpts of an interview with Viral Thakker, executive director, Performance and Technology services KPMG.
The Offshore Analytics Landscape is Strengthened by an Entire EcosystemExcerpts of an interview with Reetika Joshi, Senior Research Analyst at ValueNotes Sourcing Practice and co-author of the HFS analytics report titled 'Where offshore analytics is heading in 2011'
Can Legal Process Outsourcing Lessen the Overworked Corporate Legal Departments Compliance Risks?Corporate legal departments today face numerous compliance risks, most notably understaffed and overworked departments with enormous volume and deadline pressures from multiple sides, especially as it relates to contracts.Infosys BPO: Making leaps into LPOValueNotes interviewed Rahul Shah, who heads the legal services outsourcing practice in Infosys BPO to get his perspectives on the growth opportunities he sees in this segmentOutsourcing Takes Off Among Corporate Legal ClientsThe legal profession is on the cusp of unprecedented change and legal services outsourcing is at the forefront of that change
LPO Boom ComingThe legal processes of rich countries promise the next outsourcing windfall for countries like India and the PhilippinesWhy Too Much Onshoring Could Create a Headache for LPO ProvidersAccording to data from outsourcing consultancy Fronterion, 44 per cent of legal process outsourcing (LPO) vendors were aiming to increase the number of onshore personnel and lawyers they employ, with law firms indicating that they were more comfortable outsourcing locally than internationallyThe Growth of Legal Outsourcing: Passage to IndiaCompanies and law firms are turning to India for cut-price legal servicesWill Trade Publishers Increase Outsourcing?The trade publishing industry is set to experience a new wave of outsourcingResearch and Analytics Outsourcing--Slowed by the Global Financial Crisis?The research and analytics (R&A) outsourcing segment, largely driven by the banking and financial services industry, also experienced a slowdown due to the global financial crisis. The crisis triggered widespread losses across businesses, which adversely affected many R&A outsourcing service providers, with some even shutting shopUK Outsourcing Challenges Offshoring as Firms' FavouriteData from outsourcing consultancy Fronterion reveals that 44 percent of legal process outsourcing (LPO) vendors aim to increase the number of onshore personnel and qualified lawyers they employ over the next three to five years, with 56 per cent claiming they are receiving increased interest from qualified candidates
In Conversation with PD Mundhra,Co-Founder and Executive Director, eClerxHere are excerpts from an interaction with PD Mundhra, co-founder and executive director, eClerx.
Workforce Management Has Now Changed to a More Knowledge-based FunctionOver the years, WFM has found its way into business processing, because when WFM is applied over an optimized process, the overall economics is far superior. Service providers have therefore been using WFM as another tool in their arsenal to optimize overall process management.
Legal OutsourcingOutsourcing legal work, ranging from legal research to proofreading to organizing and indexing documents for trial has emerged as a hot issue in the legal community.
Analytics Outsourcing: Gaining GroundThe offshore analytics space has evolved from being dominated by captives of large companies to embracing large vendors offering end-to-end specialized analytics solutions to specific verticals.Analytics Outsourcing Making Sense of Data to Make MoneyAnalytics outsourcing has crossed the chasm from being a nice-to-have proposition to a need-to-have practice.Keeping Pace with Evolving Technology Key for LPOsTechnology has played an integral role in the outsourcing industry. In the knowledge services outsourcing segment especially, there has been a quick evolution of technology, tailored to multiple verticals and services.
Limitation of Liability in Legal OutsourcingThe nature of the tripartite relationship between law firm, corporate client and LPO provider has increasingly been a common discussion thread for both regulatory bodiesFacing Unrelenting Price Pressures, Law Firms Turn to Outsourcing, InnovationLaw firms faced with unrelenting pricing pressures from clients are beginning to outsource basic legal work, create new categories of lawyers, and take a loss leader approach to pricingNew Firm Order: Traditional Firms Changed by Service ProvidersThe legal industry is falling apart. But it's not the disaster that you might thinkKPO Market Growth to SlowThe KPO industry's global market size will reach approximately $17 billion only in 2013-14, which implies the industry will essentially lose three years of strong growth that was forecast in 2004Legal Process Outsourcing Gaining in Challenging TimesThe recession brought on budget and cost cuts across all departments in companies across the globe. But some sectors like the legal process outsourcing (LPO) appear to be benefitting from the recession and subsequent budget cuts
U.K. Law Firm's Outsourcing Deal Draws FireIt appears CMS Cameron McKenna is taking some heat for its more than $850 million outsourcing deal with IntegreonKPO: The Next Wave Of Evolution For the Outsourcing IndustryGiven the economic recession, it may have been a bad 2009 with the market declining, but the telecom market is expected to grow 3.2 percent in 2010, henceforth, taking the total service provider market to $1.9 trillion. All major segments from computing hardware to telecom services are expected to grow as confidence returns and more credit is made availableIT Firms Eye Benefits; Quality Big ChallengeThe passage of the US healthcare reform Bill offers a new window to the $60-billion Indian IT services and back office support industry but experts are calling for a cautious approach when it comes to tapping the opportunities in the sectorNorth American Law Firms Outsourcing Legal ResearchElectronic discovery legislation in Canada and the U.S. is largely fueling the demand for outsourced legal work, according to Jay Manahan, director for business development of Sencor, a Philippine online research and analysis research firm headquartered in Makati City, the business district of the country
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