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Expert Column: Supply Management BPO on the Verge of OverheatingAs analysts, it's easy to get excited with high-growth markets, but supply management BPO's differentThe Hitchhiker's Guide to Platform-based BPO: Part TwoGrowing demand for outsourcing abhors limited success of traditional models. Can platform-based BPO be a help? A look at the efficient and effective ways of achieving business value through this new platform-based outsourcing modelThe Hitchhiker's Guide to Platform-based BPO: Part OnePlatform-based BPO is enjoying rapid adoption in the mid-sized buyers section, and holds potential for remarkable growth. Experts explain what drives the success of new platform-based outsourcing model?BPO Capability--Service Design and DeploymentThe common wisdom look before you leap or measure twice and cut once is formalized in the manner of planning for and verifying the service design and deployment before commencement of service delivery
It's All in the billFor YorkshireWater, one of the world's largest water companies, offshoring the development of a new billing system creates business value for now and provides legroom for innovation in the futureHealthcare Outsourcing that FailedThe state Health and Human Service Commissions latest adventure in government privatization will mercifully end May 31, when it terminates its contract with UnitedHealth's Evercare program
Outside the CoversWith various processes, from the traditional IT to procurement and even editorial, being offshored, publishing no longer remains a conservative industry. And, in the wake of this outsourcing, the Readers Digest-Williams Lea partnership is a trendsetter
Other Articles
WFM:Benefits, Trends and RecommendationsWFM software enables management to realize significant cost reduction.WFM: Plan the Work, Work the PlanIt's all about having the right people in the right place at the right time
HR BPO is About Mining the Huge Volume of Transactional DataAn interaction with Jill Goldstein, Senior Manager of HR Outsourcing at Accenture revealed some interesting facts encircling the workforce management outsourcing market. Read on'Shifting of Gear to Higher Pace May Not be Far off, Especially Among Mid-Size Organizations'Krishna Baidya, Industry Manager for Frost & Sullivan's ICT team offers his perspective on workforce management outsourcing.BPO Providers Benefit From Greater AutomationMany UK businesses have also been disappointed by the lack of visibility and accountability provided by their BPO, and have therefore opted to bring much of this work back in-house.What You Should Look For From a DPO ProviderFindings from Gartner research pointed out that service providers that focused on business outcome solutions during the economic turmoil over the last two years were more successful in growing their market share, even with the economic uncertainties.Taking Document Management to The Next LevelMaking outsourced document capture a strategic part of day-to-day operations
Four Traits that Could Shape the Evolution of Corporate Real Estate OutsourcingFacing up to a tougher operating environment necessitates a rethink of the delivery model for corporate real estate services both in terms of how the internal real estate function is structured and skilled and, crucially, how and which services are delivered through an outsourced service provider.How to Manage Outsourcing Your PayrollThe decision to outsource usually comes from a number of organisational internal pressures; this can be budget and the requirement to save costs, it can be the lack of available skills locally to do the work in house, or it can be a global initiative, if the organisation is international.Lawyer Lists Five Ways RPO Can Minimize Risk and LiabilityFor most companies, the desire to reduce costs or improve efficiencies (or more likely, both) drives the decision to explore Recruitment Process Outsourcing (RPO) optionsTracking the OPD RecoveryThe formula for recovery is old fashioned: hold on tight to your existing customers, over-deliver on your value proposition, and be open to looking at new engagement modelsDigital Production an Opportunity for ProvidersFor publishing companies undergoing cost and revenue pressures, the digital market presents a holistic solution one that opens a channel of revenue with non-linear growth, while ensuring minimal costs of production & sales. However, creating digital offerings presents its own sets of problemsAuthors and self-publishing: A new paradigm?With growing consumption of digital products, authors and writers are now increasingly evaluating self-publishing as a lucrative means of publishing their contentPrint Services Pressing OnChina's printer and copier industry is betting on managed print services (MPS), rather than traditional hardware sales, as the next big thingDigital Production an Opportunity for ProvidersFor publishing companies undergoing cost and revenue pressures, the digital market presents a holistic solution one that opens a channel of revenue with non-linear growth, while ensuring minimal costs of production & sales. However, creating digital offerings presents its own sets of problems.
WFM:Challenges For VendorsAlthough every vendor offers his own version with different predictive algorithms, but the prediction is made on the basis of data.BPaaS Emerging To Be a BPO Game-ChangerBusiness process as a service (BPaaS) is emerging to be a BPO game-changer reminiscent of Software as a Service (SaaS) a decade ago. Specifically, BPaaS is adding arrows to organizations outsourcing quiver in how they approach their finance and accounting and other back-office functions.
'There is an Increasing Trend of Companies Moving Towards Outsourcing Workforce Management'An interaction with Ravi Vij, director, quality and WFM/MIS Tech Mahindra, revealed some interesting facts encircling the workforce management outsourcing market. Read on
Industry-specific BPO Will Continue to EvolveBPO driven by industry-specific knowledge helps achieve measurable business outcomes.Legal Process Outsourcing In The New Legal Services LandscapeWhile it is right and proper to examine the interrelationship between LPO and law firm, it is equally valid to question the competitive nature of a legal landscape with a variety of new players, including ABSs.Attention, Data Center Managers Copy These InnovationsFrom cooling tips to advice on where to locate your data center, tech giants share the lessons learned during recent buildsSocial Media: Outsource To The Customer, Not The AgencyOf the 3,300 (mostly US) marketing managers surveyed, 28% said they outsource part or all of their social media activities to outside contractors, double the number compared to this time last yearRPO Providers Forming Strategic Partnerships to Give Buyers Global Services with Local ExpertiseFor years outsourcing buyers wanted a global solution, but it was only a catch phrase for RPO service providers, says Randy Gulian, CEO of allegistalent. Today buyers can actually get a global solution.
Analytics Outsourcing on the RiseThe importance of business analytics has been on the rise. Now it has also become an eminent candidate for outsourcing. How is the analytics outsourcing industry evolving?
Emerging from the Eye of the Storm, Waking Up to Changed RulesThe main challenge the MPO (mortgage process outsourcing) industry faces today is the changed environment it finds itself inIs Insurance Analytics Outsourcing Set to Surge?Providers are striving to gain critical industry experience and evolve their banking, financial services and insurance practices independently, with a keen eye on high-end services for the near futureIndustry-specific BPO Will Evolve Stronger Than Horizontal BPOThe US Healthcare Reform bill is being seen as the biggest bonanza yet for the industry. While strong IT services vendors have been developing BPO niches in specific verticals, newer BPO vendor entrants are entering through the industry-specific domains. Opportunities will be widespread where BPO and IT services can be bundled togetheKeep Social Media Simple -- and In-HouseWhy would a company would outsource the management of its Facebook, Twitter, LinkedIn or any other online community?
Industry-specific BPO Will Evolve Stronger Than Horizontal BPOThe US Healthcare Reform bill is being seen as the biggest bonanza yet for the industry. While strong IT services vendors have been developing BPO niches in specific verticals, newer BPO vendor entrants are entering through the industry-specific domains. Opportunities will be widespread where BPO and IT services can be bundled togetherIs Insurance Analytics Outsourcing Set to Surge?Providers are striving to gain critical industry experience and evolve their banking, financial services and insurance practices independently, with a keen eye on high-end services for the near future
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