Recession Shifts Renewed Attention to U.S. Call CentersThe recession is changing what companies want in outsourced customer careGhana ITES Secretariat Initiates to Boost BPO FirmsCurrently there are 20 known BPO companies in the country, providing 3,000 back office jobs, mainly in the areas of call centre services, with a few offering business, technical and knowledge-based services for both local and foreign companies. The popular BPO companies in the country include Exzeed, the Vodafone call centre employing more than 1,000 people; E-Service, the MTN call centre; ACS Services, also employing over a 1,000 people, GCNet, Soft Tribe, Persol, Data Transmission and a few othersOutsourcing: Telecoms Give Their Networks the Boot"Operators are increasingly shifting their emphasis from the engineering-centric stuff like running networks to customer-centric stuff like marketing, segmentation and customer service," says Jan Dawson, Practice Leader for Operations, Wholesale and Regulatory at Consultancy OvumCall Center Sector Set to Grow in QatarThe global phenomenon of outsourcing manpower services to call centres organised and maintained by independent agencies is catching on in Qatar and experts say that the industry is set to continue developing over the coming years
Addressing Procurement ChallengesThe article discusses the CPO Challenges addressed and differences between ERP and Special Purpose Tools, interspersed with examples of CPO Dashboard and Spend Analysis SolutionOvum: Procurement Outsourcing Market Full of HypeHype reigns in the procurement outsourcing arena, said Ovum Thursday when introducing its new report 'Procurement Outsourcing -- The Next Major BPO Growth Area?Procurement Service Providers- Better Go Get Your ArmorIf you are the CFO or CPO of a mid-market company today, you stand to benefit handsomely from the upcoming smackdown in the PSP market. Heres how to ask for more.Do it Right The First Time ,While Outsourcing ProcurementTraditional procurement outsourcing may have helped organizations reduce costs through labor arbitrage and through access to external sourcing expertise. However there lies a challenge for organizations to realize business value and transform their procurement operations in the absence of a seamless technology layer coupled with integrated Sourcing, Procurement and Account payable processes. Organizations should review, reengineer and remodel both process & technology to ensure sustainable savings.
North American Law Firms Outsourcing Legal ResearchElectronic discovery legislation in Canada and the U.S. is largely fueling the demand for outsourced legal work, according to Jay Manahan, director for business development of Sencor, a Philippine online research and analysis research firm headquartered in Makati City, the business district of the countryNorth American Law Firms Outsourcing Legal ResearchElectronic discovery legislation in Canada and the U.S. is largely fueling the demand for outsourced legal work, according to Jay Manahan, director for business development of Sencor, a Philippine online research and analysis research firm headquartered in Makati City, the business district of the countryPrivilege Has Become Critical in Context of Outsourcing of Legal or Paralegal WorkFor a company into innovations and using patent agents or lawyers, privilege assumes even more complex proportions since much of the work is non legal, in demarcation, courts take into account the conduct and the risks, whether disclosure was inadvertent, capable of rectification, implications of disclosureLegal Outsourcing Leads Field for Cost SavingsFindings of a report by PwC provide evidence to support last year's view from leading industry specialist Valuenotes that legal services outsourcing (also referred to as legal process outsourcing, or LPO) is shifting to a multishore model a view endorsed on IP Review Online, and in the Valuenotes report itself, by Paul McGolpin, director of legal services outsourcing at leading provider CPA Global
