Social Media: Get the Real PictureAs social media is quickly gathering a lot of hype and interest among the business community, it will be interesting to delve deeper into the types of challenges that can bring along. An interaction with Andrew Kokes, Global Product Management, reveals the realties that enterprises should be aware of before they enter the world of social media.Social Media: How to Make Sense of All That InfoSocial media is no longer an option, it has become more of a necessity. Our recent article on social media pointed out the questions that should be asked before organizations take the plunge into the world of social media. Having looked at that, let us delve deeper to find the answers to some of these questions.
Social Media Revolution: Are You Ready For It?Are enterprises prepared to embrace social media. Reports and expert views suggest that some percentage has already made the move and a significant number is considering the move. There are important questions to be asked before an enterprise takes the plunge.Outlook 2012-Contact Centers Being RedefinedMultiple channel interactions, technology innovations and increasing preference for self service is bringing about massive changes in the way contact centers work.
Supply Chain and Logistics Outsourcing Set to Grow in 2012In 2012 more companies will explore outsourcing supply chain and logistics requirements, according to a new report.
Eight Best practices for Supply Chain OutsourcingGartner identifies eight best practices in supply chain outsourcing.Procurement Outsourcing Market Promises To Be Stronger Compared To 2010PO market can be considered in the rapid growth phase of the market maturity curve. The multi-process PO market grew 14% in 2010 to reach US$1.3 billion in size. Today PO service providers manage over US$160 billion of spend for various organizations.
Procurement Outsourcing: On the Rise, Flush with DealsProcurement outsourcing is proving its value as a strategic piece of services. The procurement function would entail more complex categories of products and is focused on creating long term, sustainable relationships with global suppliers.
Outlook 2012 What do the Cards Say About Analytics OutsourcingAnalytics outsourcing will continue to grow as businesses would turn to analytics to understand customer behavior and optimize various business measures
Workforce Management Has Now Changed to a More Knowledge-based FunctionOver the years, WFM has found its way into business processing, because when WFM is applied over an optimized process, the overall economics is far superior. Service providers have therefore been using WFM as another tool in their arsenal to optimize overall process management.
'The Telecom Industry is at an Inflexion Point'"Today's new offerings in analytical DB, data processing and other associated technologies allows for dramatic improvements to how data is captured, correlated, processed and stored. Next gen analytic applications need to be rewired and re-architected to take advantage of this evolution"Legal OutsourcingOutsourcing legal work, ranging from legal research to proofreading to organizing and indexing documents for trial has emerged as a hot issue in the legal community.
