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Market Dynamics

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Market Dynamics

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Market Dynamics

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Market Dynamics

Application Development

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Market Dynamics

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Market Dynamics

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Emerging IT Services

Its About Smaller Deals and Newer Locations

TPI Index strengthens experts' viewpoint that off late there has been a significant increase in small-sized contracts as compared to big, mega deals. The trend indicates changing buyer preferences in the global service landscape.

European Crisis- Catalyst in Driving Offshoring

The European crisis is acting as a catalyst in driving offshoring from a region that has traditionally preferred onshore IT services. The strong Europe revenue numbers and client additions of Indian IT majors in recent times indicate that clients are viewing offshoring as a cost and efficiency lever.

BYOD: The New Me of IT Consumerization

with the advent of smarter technologies, there is an underlying skirmish of tech startegies that has evolved into the consumerization of IT. People today are very much aware of when and how they use technology to work and play. Some of us call this phenomenon, BYOD, or Bring Your Own Device. But, it doesnt matter what you call itits a trend thats going to change you use technology.

At Last: Standard For Cloud Infrastructure as a Service Launched

The Open Group releases two new industry standards intended to more effectively integrate fundamental elements of SOA and cloud computing into a solution or enterprise architecture.

Its About Smaller Deals and Newer Locations

European Crisis- Catalyst in Driving Offshoring

NIIT Gains in Q3 FY12: Lets Look Beyond the Numbers

NIIT Technologies has posted robust numbers in its third quarter. Considering the turbulent macroeconomic environment that is threatening business margins, it will be interesting to find out what led to the gains.

Cloud Computing Skills Demand Skyrocketing

The demand for cloud computing skills has exploded, with hiring for cloud computing expertise growing 61 percent year over year, according to a recent report from Wanted Analytics, a talent research firm.

A Year of a Profound Change in Software Development

The Outsourced Product Development (OPD) market is going through a period of massive change. As enterprise software enters a great renaissance period driven by mobility, cloud computing and Software as a Service (SaaS), software manufacturers are increasingly turning to experts in product development to help them deliver innovation to market faster, and at a lower cost. By 2015, technology analyst Forrester expects the market for product development services to approach $19B USD.

IT Application Outsourcing in Capital Markets

Capital Market AO service providers are further building their regional market-specific expertise, aligning their capabilities and offerings to the evolving business requirements, and investing in building domain knowledge and proprietary solutions.

Android Accelerates Mobile Application Development

The unprecedented growth in the user base of Android-based devices and the demand for mobile applications is fueling a huge demand for development using all methods of sourcing- outsourcing, crowdsourcing, and buying readymade apps.

Trends in Software Development and the Rise of Testing

You need to continue maintaining the army of programmers; they are the ones who create software and applications. Even as software development services continue to thrive amidst changing technology environments and methodologies, the curve for the growth of software testing as an independent service is steep.

BYOD: The New Me of IT Consumerization

Enterprise Mobility 2012, Year of True Transformation

In 2012, Expect a fundamental, permanent, and transfiguration shift in how end users interact with corporate information resources.The needs mobility addresses are widespread, touching nearly every process and vertical market, and are fundamental to the way any business operates. 2012 will be remembered as the year of the true transformation of the enterprise.

2012: Increased Adoptibily of Enterprise Services

2012 will see increased adaptability of cloud services and enterprise mobility. This shows that there will be a huge transformation in the business model of any organization. Enterprises Mobility Market will grow dramatically. Mobility market is predicted to grow to $7670.4 Million by 2016. We are experiencing an increased demand in testing services for mobility apps specially during 2011. We expect this to increase further in 2012. With rise in the numbers of private application stores, mobility services are acting as fuel in promoting information communication technology globally.

CIOs Are in a Mobile State of Mind

Mobility has become the hottest topic for CIOs everywhere, with escalating demands for mobile applications coming from every corner of the enterprise. And no wonder. Last year, some 5 billion smartphones were in use worldwide, according to Gartner, and by 2015 a projected 6.7 billion will be loose around the globe. When we recently surveyed 261 IT leaders on this topic, 54 percent of you said you are planning to boost spending on mobile application development this year.

At Last: Standard For Cloud Infrastructure as a Service Launched

The Open Group releases two new industry standards intended to more effectively integrate fundamental elements of SOA and cloud computing into a solution or enterprise architecture.

Cloud Computing Deals 2012: Requiem For Progress

Cloud Computing Deals 2012: With big companies already staking their presence in cloud computing space, the fresh cloud arena is expereiencing frequent startups and impactful M&A's endured bravely by venture firms. Let's have a look at few of them.

Cloudy 2012

A large percentage of buyers have understood that the conventional outsourcing contracts neither deliver the expected savings nor are flexible to adjust to the highly unstable environment. On the flip side, cloud/as-a-service gives buyers the much needed freedom to tap into resources as and when they are required.

Big Data: Mind Your Head in Cloud

The convergence of new technologies, growing information stores and a reduction in the overall cost and time needed for analysis has helped big data jump the chasm from innovation to early adoption. Big data is still an early-stage technology, but expect that over the next 18 months it will break double digits on project adoption.

Which Agile Methods are Being Used?

Ever wondered which agile processes are being used extensively. Market is emracing agile methods as never before. Here is a look of what and how-much agile is being used.

Growth for Software Testing Market

A new study by PAC (Pierre Audoin Consultants) has revealed that 91 percent of IT decision-makers consider software testing and IT quality management to be among the most important IT tasks; more than 90 percent of respondents consider a longer-term, partnership-based collaboration in testing to be indispensable and 76 percent of companies are already using a blended service delivery, offering a mixture of local and offshore or nearshore testing services.

Enterprise Mobility: Future Of Application Development

Sunil Gupta, Senior Vice President & Mobility Service Lines Head, Symphony Services, discusses the trends in Enterprise Mobility space and how Symphony Services is partnering and collaborating with ISVs to develop more comprehensive mobility solutions. Excerpts;

Enterprise Mobility As One of Their Core Service Offerings

Considering the rapid growth of mobility worldwide, many service companies ranging from large to medium scale and even startup companies are offering Enterprise Mobility as one of their core service offerings and are constantly focusing on gaining due market share. DV Satish, Head Enterprise Mobility CoE, Mindteck, Speaks to GlobalServices on his thoughts regarding new trends in Application Development.

Engineering Services Outsourcing: Growing Demand, Untapped Potential

Technology-led innovations, global expertise and broad vertical capabilities will be high priority areas in the clients' demand list this year.

What the Customer Wants?

Excerpts from an interview with Animesh Jain, chief delivery officer, 24/7 Customer, a managed services provider of online predictive experience solutions.

Engineering Services - An Outsourcing Evolution

An increasingly competitive market for engineering services has made outsourcing indispensable to the industry, more so following the downturn

India Emerging as a Major Outsourcing Hub for Engineering Services

Most companies in India have advanced capabilities and skill-sets, and have invested in technology to take advantage of this opportunity

E-Panchayat By SAP To Tansform Indian villages

SAP is looking to improve efficiency and transparency in the delivery of India's citizen services to villages and has launched a mobile application to provide critical alerts during emergencies.

Making Outsourced Document Capture A Strategic Part

Document capture benefits companies that handle large volumes of information, particularly if this content is still manually processed to multiple locations.

BFSI Application Outsourcing On Track With Rising Demand

With financial institutions striving to modernize their ongoing service-applications portfolio, BFSI outsourcing industry is on rise making it the largest adopter of global services.

IPv6 Empowering The IT World

The internet and the e-economies today are running on a networked world, wherein the common communication protocol used is the TCP/IP (Transmission Control Protocol / Internet Protocol). The innocuous looking TCP/IP protocol, which has been the workhorse for all our internet communication needs, has a significant constraint.

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Social Media: Get the Real Picture

As social media is quickly gathering a lot of hype and interest among the business community, it will be interesting to delve deeper into the types of challenges that can bring along. An interaction with Andrew Kokes, Global Product Management, reveals the realties that enterprises should be aware of before they enter the world of social media.

Social Media: How to Make Sense of All That Info

Social media is no longer an option, it has become more of a necessity. Our recent article on social media pointed out the questions that should be asked before organizations take the plunge into the world of social media. Having looked at that, let us delve deeper to find the answers to some of these questions.

NIIT Gains in Q3 FY12: Lets Look Beyond the Numbers

Outlook 2012: Vendors to Show Value Beyond Pure Vanilla Services

Customers are now very clear on what they want. They are asking vendors to show value beyond pure vanilla services. Value-add is going to be the name of the game. The expectation of the customers is to see reduction of costs as vendors maintain their systems for long. There will be pressure on vendors to become more efficient.

NIIT Gains in Q3 FY12: Lets Look Beyond the Numbers

Outlook 2012: Vendors to Show Value Beyond Pure Vanilla Services

2012 Outsourcing Checklist

While the general population is agonizing over whether to get that new gym membership or whether 2012 is the year they're really going to become more organized, business leaders will continue to be challenged to find ways to optimize their functions.

Outlook 2012-What Does The Future Embrace?

Anoop Sagoo, BPO cross operating group lead, Accenture offers his perspective on outlook 2012.

Social Media: Get the Real Picture

Social Media: How to Make Sense of All That Info

Social Media Revolution: Are You Ready For It?

Are enterprises prepared to embrace social media. Reports and expert views suggest that some percentage has already made the move and a significant number is considering the move. There are important questions to be asked before an enterprise takes the plunge.

Outlook 2012-Contact Centers Being Redefined

Multiple channel interactions, technology innovations and increasing preference for self service is bringing about massive changes in the way contact centers work.

Outlook 2012 Helping Really Handle the Finance Function Better

FAO clients expect their providers to undertake analytics on transactions, gather functional insights, and then identify opportunities to improve and add value. The focus is on improving the performance of the finance function.

Manufacturing Based Industries and Financial Services Industries Are The Largest Buyers of FAO Services

Kevin Lightfoot, vice presidents, external communications,ACS,A Xerox Company offers his perspective on FAO

We Are Exploring SAP Based BPaaS Services/Technology For The Mid-Market in Europe

Kevin Lightfoot, vice presidents, external communications,ACS,A Xerox Company offers his perspective on FAO

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers

Finance and accounting (F&A) service provider, Global Upside, accommodates the needs of smaller companies and start ups that are new to outsourcing.

Supply Chain and Logistics Outsourcing Set to Grow in 2012

In 2012 more companies will explore outsourcing supply chain and logistics requirements, according to a new report.

Eight Best practices for Supply Chain Outsourcing

Gartner identifies eight best practices in supply chain outsourcing.

Procurement Outsourcing Market Promises To Be Stronger Compared To 2010

PO market can be considered in the rapid growth phase of the market maturity curve. The multi-process PO market grew 14% in 2010 to reach US$1.3 billion in size. Today PO service providers manage over US$160 billion of spend for various organizations.

Procurement Outsourcing: On the Rise, Flush with Deals

Procurement outsourcing is proving its value as a strategic piece of services. The procurement function would entail more complex categories of products and is focused on creating long term, sustainable relationships with global suppliers.

3 Big HRO Predictions for 2012

Even amidst a tough economic scenario, the reliance on HR outsourcing has been significant. Increasing complexities in HR-related functions, changing laws and regulations and an inherent pressure to cut costs will continue to drive the market this year. But there are new trends shaping up and subsequent transformations happening within the HRO horizon.

Outlook 2012: Benefits to be the Attractive Spot in the HRO Horizon

HRO services haven't lost momentum amidst a tough and gloomy economy. Although buyers are taking a cautious approach forward, demand is here to stay and Benefits outsourcing is most likely to attract a significant part of it.

Outlook 2012: A Cautious Optimism Continues To Drive HRO

Withstanding the turbulent economy will be high on enterprises' agenda next year. Non-core functions like HRO will be outsourced more with the objective of short-term cost savings and long-term strategic objectives.

HRO Trends that Ruled 2011

On the whole, things were not the same. There were visible impacts of the changing economic scenario and the resulting shifts in customers mentality. Heres a low down on the five HRO trends that ruled the year 2011.

Outlook 2012 What do the Cards Say About Analytics Outsourcing

Analytics outsourcing will continue to grow as businesses would turn to analytics to understand customer behavior and optimize various business measures

Workforce Management Has Now Changed to a More Knowledge-based Function

Over the years, WFM has found its way into business processing, because when WFM is applied over an optimized process, the overall economics is far superior. Service providers have therefore been using WFM as another tool in their arsenal to optimize overall process management.

'The Telecom Industry is at an Inflexion Point'

"Today's new offerings in analytical DB, data processing and other associated technologies allows for dramatic improvements to how data is captured, correlated, processed and stored. Next gen analytic applications need to be rewired and re-architected to take advantage of this evolution"

Legal Outsourcing

Outsourcing legal work, ranging from legal research to proofreading to organizing and indexing documents for trial has emerged as a hot issue in the legal community.

WFM:Benefits, Trends and Recommendations

WFM software enables management to realize significant cost reduction.

WFM:Challenges For Vendors

Although every vendor offers his own version with different predictive algorithms, but the prediction is made on the basis of data.

WFM: Plan the Work, Work the Plan

It's all about having the right people in the right place at the right time

BPaaS Emerging To Be a BPO Game-Changer

Business process as a service (BPaaS) is emerging to be a BPO game-changer reminiscent of Software as a Service (SaaS) a decade ago. Specifically, BPaaS is adding arrows to organizations outsourcing quiver in how they approach their finance and accounting and other back-office functions.

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Global Services Outlook 2012 Survey

While the outlook for outsourcing is modest, the direction is positive. Reducing operational costs remains the prime driver, but organizations are equally looking at outsourcing to create bandwidth for pursuing strategic growth.

Social Media Revolution: Are You Ready For It?

2012 If You Know Cloud, You are Hired

Aware that the key to technological ascension in 2012 may lie in grabbing a greater share of the cloud and enterprise solutions. Technology world are wooing the cloud and enterprise solutions to fetch a bigger share of Tech-ROI pie. 2012 comes with a promise of change of traditional tech hiring by cloud hiring.

"Smarter" Outsourcing Set to Increase in the Global Energy & Utilities Industry

New analysis from HfS Research, co-authored by ValueNotes, focuses on outsourcing and shared services strategies and highlights the gradual shift occurring in the energy & utilities (E&U) industry. The sector is evolving from large nationalized monopolies to smaller de-regulated, privatized enterprises which are adopting outsourcing as a key strategy to overcome multiple business challenges.

Global Services Outlook 2012 Survey

"Smarter" Outsourcing Set to Increase in the Global Energy & Utilities Industry

Outlook 2012: What Industry Experts Say?

The GlobalServices Outlook 2012 issue addresses how to capitalize on these opportunities to maximize success at your organization and outsourcing services. GlobalServices spoke to several industry-experts to get an idea of what is going to dominate 2012 outsourcing industry.

BPO Will Shine Amid Economic Woes

While the Indian BPO market has been able to compete on the basis of low labour costs, assuring clients of quality and service outcomes has been critical to winning business. Indeed BPOs have often been content to trade efficiency off against being able to assure quality or service. Now Indian BPO businesses are competing against alternative Indian providers but also against alternative off shore locations where labour costs are lower. Against this market context and also strong wage inflation for skilled labour, does productivity management now matter and how are BPO providers adapting to the new pressures?

Social Media Revolution: Are You Ready For It?

2012 If You Know Cloud, You are Hired

"Smarter" Outsourcing Set to Increase in the Global Energy & Utilities Industry

Outlook 2012: Lessons from the Past and Some More

The lessons from the recession economy led to permanent changes in making outsourcing more effective. While these will continue to hold, service providers will need to focus on developing deep skills in business and industry domains, leveraging opportunities in new geographies, and managing risk to ensure scalable growth.

Dispelling the Ten Myths that Impede Excellence In Business Services Delivery

As companies consider ways to compete in todays global business markets, they must resist accepting as true the many myths that have arisen about globalization, information and business agility. Developing a better understanding of what is truly possible and the approaches taken by other companies that have led to success can help build an internal case for change.

10 Worst Sales Tactics of IT Outsourcing Companies

IT service providers are big on talk of innovation these daysexcept when it comes to their own sales practices. It seems as if many vendor sales teams have been pulling from the same bag of frustrating and ineffective tricks to try to win deals since the dawn of IT outsourcing.

There is More To an SLA Than Meets The Eye

Service Level Agreements are like chairs. We use them every day without questioning them too much, and then something reminds us how important they are and how difficult it is to get them just right.

Mitigating Risk in an Overheated Outsourcing Market

The basics that need to be kept in mind while evaluating and managing vendors.

Lockheed Martin BlackCloud Security For US Gov Agencies

BlackCloud private secure cloud computing solution will provide secure multi-tenancy in the data center for government agencies.

Tailoring Governance to Suit The Deal

One specific consideration when tailoring your governance is determining what is the appropriate degree of centralisation and how do they link to the outsourced functions?

Rocks to Turn Over in Outsourcing Arrangements

While some outsourcing contracts involve step-decreases in fees in later years of the contract, most companies do not otherwise actively plan for how to capture additional value in the latter years of their arrangements.

Middle-Market Vendor Governance:Definition and Implementation

Governance is crucial to the success of an outsourcing relationship between a client and its vendors

Outsourcing IT to Other Countries Adds to Cyber Risks, Report Says

New white paper warns of increasing national security risks from cyber threats

Making A Crisis Into An Opportunity

The descent into crisis for an outsourcing is not just accompanied by failed resolution it's characterised by two disenchanted teams turning their organisations on course for a crisis with little awareness of their own faults.

Cloud Computing and Hacking

Hacks such as that which took place against Gmail and the Sony Playstation gaming network are threatening to dampen the take off of Cloud Computing.

Growing Outsourcing Risks

Outsourcing to third party vendors always had an element of risk, and complex work environments and surge in the number of service providers is only resulting in increased threats for companies.

Five Tips For Your 2012 Social Media Strategy

Whether you run a business employing one person or work for a corporation of 250,000, youll need a social media strategy for 2012. As more people embrace Twitter, Facebook, Google+, and other networks, its time to make social media an integral part of your marketing strategy.

Dispelling the Ten Myths that Impede Excellence In Business Services Delivery

10 Worst Sales Tactics of IT Outsourcing Companies

5 Reasons Why CIOs Can't Ignore Consumerization of IT

Social media's emergence as a key business app is just one of the trends that have led to a point of no return on consumer IT. It's important to know how CIOs can plan for and benefit from the consumerization of IT.

Outsourcing to Improve Productivity of SMEs

Outsourcing to India has improved productivity of several global corporations; similar opportunities are available today for progressive SMEs in India, who are willing to capitalise on this emerging phenomenon.

4 New Offshore Captive Center Models

Here are four common offshore captive center models in use today.

Will Indian IT Companies' Business Model Become Stagnant?

Making cheap and affordable products is not enough anymore, you need to figure out how you embed new businesses with the community.

A Perspective On Cloud Computing Standards

Looking to the future, cloud computing standardization efforts may well mirror what we saw for the standardization efforts around the Internet.