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Market Dynamics

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Market Dynamics

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Market Dynamics

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Market Dynamics

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Market Dynamics

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Market Dynamics

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Indian Outsourcing Providers Remains Ace

How HCL's Pan Geographic Growth Continues Despite Changing Global IT Dynamics

HCL Technologies is working as savior for India's domestic IT market

Google's Big Data Initiative: SaaS Based BigQuery

With launch of it's first SaaS based Big Data analtyical tool Big Query; Google makes an effort to commoditize the Big Data market. Analysts believe, with launch of Google's BigQuery, Big Data talent shortage is getting to an ease. Anyone who can possible make some business sense out of the data-troves can operate the tool. Google reports, BigQuery is ideal for the most critical Big Data uses, e.g. ad-hoc analysis, standardized reporting, data exploration and web applications.

The Love Hate Relationship Between SMBs & Cloud Computing

Small and midsize businesses (SMBs) will significantly increase investment in cloud services over the next three to five years.

Indian Outsourcing Providers Remains Ace

How HCL's Pan Geographic Growth Continues Despite Changing Global IT Dynamics

HCL Technologies is working as savior for India's domestic IT market

Top 5 Mid Market Trends From Specialist Providers

Three specialist mid market service providers lists down five key trends that are reshaping the global mid market outsourcing space.

Outsourcing Industry Shifts From Robust To Slow Pace

The TPI index data for Q12012 reveals that the outsourcing industry is witnessing a slowdown after going through one of its most robust phases. Where is the industry heading? Is it just a temporary phase or is it the indication of some difficult times ahead.

Cloud Services Enablement Virtualization Software Debuts

Parallels delivers the fastest, easiest, most powerful and reliable desktop virtualization experience, which is amplified by our long-standing experience, technology knowledge, and our strong channel network throughout India.

A Year of a Profound Change in Software Development

The Outsourced Product Development (OPD) market is going through a period of massive change. As enterprise software enters a great renaissance period driven by mobility, cloud computing and Software as a Service (SaaS), software manufacturers are increasingly turning to experts in product development to help them deliver innovation to market faster, and at a lower cost. By 2015, technology analyst Forrester expects the market for product development services to approach $19B USD.

IT Application Outsourcing in Capital Markets

Capital Market AO service providers are further building their regional market-specific expertise, aligning their capabilities and offerings to the evolving business requirements, and investing in building domain knowledge and proprietary solutions.

Android Accelerates Mobile Application Development

The unprecedented growth in the user base of Android-based devices and the demand for mobile applications is fueling a huge demand for development using all methods of sourcing- outsourcing, crowdsourcing, and buying readymade apps.

India: Third Fastest Growing Enterprise Software Market by 2016

The Indian enterprise market is heading towards revenue surge. As per independent research firm's report, Indian enterprise software market awaits to fetch total revenue of $5.4B.

Anatomy of Enterprise Mobility

[Symphony Teleca] Anatomy of Enterprise Mobility [Infographic]

BYOD: The New Me of IT Consumerization

with the advent of smarter technologies, there is an underlying skirmish of tech startegies that has evolved into the consumerization of IT. People today are very much aware of when and how they use technology to work and play. Some of us call this phenomenon, BYOD, or Bring Your Own Device. But, it doesnt matter what you call itits a trend thats going to change you use technology.

Enterprise Mobility 2012, Year of True Transformation

In 2012, Expect a fundamental, permanent, and transfiguration shift in how end users interact with corporate information resources.The needs mobility addresses are widespread, touching nearly every process and vertical market, and are fundamental to the way any business operates. 2012 will be remembered as the year of the true transformation of the enterprise.

Google's Big Data Initiative: SaaS Based BigQuery

The Love Hate Relationship Between SMBs & Cloud Computing

Small and midsize businesses (SMBs) will significantly increase investment in cloud services over the next three to five years.

SMBs Cloudy Future

According to the Acronis Global Disaster Recovery Index 2012, Small and medium sized businesses around the world are planning to adopt server virtualisation in 2012 at a faster pace than large enterprises.

Cloud Eats Up More than One-Third of IT Budgets

A recent survey from IDG Enterprise, that analyzed the opinion of 1,650 IT and business executives, stated that more than a third, 34 percent, of their current budget are now allocated to cloud computing technology.

Which Agile Methods are Being Used?

Ever wondered which agile processes are being used extensively. Market is emracing agile methods as never before. Here is a look of what and how-much agile is being used.

Growth for Software Testing Market

A new study by PAC (Pierre Audoin Consultants) has revealed that 91 percent of IT decision-makers consider software testing and IT quality management to be among the most important IT tasks; more than 90 percent of respondents consider a longer-term, partnership-based collaboration in testing to be indispensable and 76 percent of companies are already using a blended service delivery, offering a mixture of local and offshore or nearshore testing services.

Enterprise Mobility: Future Of Application Development

Sunil Gupta, Senior Vice President & Mobility Service Lines Head, Symphony Services, discusses the trends in Enterprise Mobility space and how Symphony Services is partnering and collaborating with ISVs to develop more comprehensive mobility solutions. Excerpts;

Enterprise Mobility As One of Their Core Service Offerings

Considering the rapid growth of mobility worldwide, many service companies ranging from large to medium scale and even startup companies are offering Enterprise Mobility as one of their core service offerings and are constantly focusing on gaining due market share. DV Satish, Head Enterprise Mobility CoE, Mindteck, Speaks to GlobalServices on his thoughts regarding new trends in Application Development.

Engineering Services Outsourcing: Growing Demand, Untapped Potential

Technology-led innovations, global expertise and broad vertical capabilities will be high priority areas in the clients' demand list this year.

What the Customer Wants?

Excerpts from an interview with Animesh Jain, chief delivery officer, 24/7 Customer, a managed services provider of online predictive experience solutions.

Engineering Services - An Outsourcing Evolution

An increasingly competitive market for engineering services has made outsourcing indispensable to the industry, more so following the downturn

India Emerging as a Major Outsourcing Hub for Engineering Services

Most companies in India have advanced capabilities and skill-sets, and have invested in technology to take advantage of this opportunity

E-Panchayat By SAP To Tansform Indian villages

SAP is looking to improve efficiency and transparency in the delivery of India's citizen services to villages and has launched a mobile application to provide critical alerts during emergencies.

Making Outsourced Document Capture A Strategic Part

Document capture benefits companies that handle large volumes of information, particularly if this content is still manually processed to multiple locations.

BFSI Application Outsourcing On Track With Rising Demand

With financial institutions striving to modernize their ongoing service-applications portfolio, BFSI outsourcing industry is on rise making it the largest adopter of global services.

IPv6 Empowering The IT World

The internet and the e-economies today are running on a networked world, wherein the common communication protocol used is the TCP/IP (Transmission Control Protocol / Internet Protocol). The innocuous looking TCP/IP protocol, which has been the workhorse for all our internet communication needs, has a significant constraint.

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2012 Q1: Market Looks Sluggish

Everest group noted that the market has witnessed 441 outsourcing deals compared to 433 transactions in fourth quarter of 2011.

What Changing HR Trends Mean For the Mid Market?

A prominent HR outsourcing service provider that is known to be a very strong player in the mid market, talks about the changing trends in the global HR space and What it implies for the small and medium businesses.

Is Mobile the Biggest Ecommerce Trend in 2012?

2011 saw online customer experience to be a key investment area for retailers, this year its going to be a step ahead. With the explosion of mobile devices like smartphones and tablets, the whole idea of user experience has changed.

Top 5 Mid Market Trends From Specialist Providers

Three specialist mid market service providers lists down five key trends that are reshaping the global mid market outsourcing space.

2012 Q1: Market Looks Sluggish

Everest group noted that the market has witnessed 441 outsourcing deals compared to 433 transactions in fourth quarter of 2011.

Top 5 Mid Market Trends From Specialist Providers

Three specialist mid market service providers lists down five key trends that are reshaping the global mid market outsourcing space.

Outsourcing Industry Shifts From Robust To Slow Pace

Q4FY12 Results Preview: Kotak Securities Report

Below are the Q4FY12 results preview report by Dipen Shah, Head- Fundamental Research, Kotak Securities.

Is Mobile the Biggest Ecommerce Trend in 2012?

Automate, But in a Way That Leads to Business Growth

While there are lots of factors driving more automation in the BPO space, for an enterprise the objective has to be clear as to why it should automate. How much to automate, when to automate and what all to automate is a decision that needs to be in line with the nature of your business. Gayatri Anandh, Head, Technology, Firstsource Solutions, points out that the end result should be one that ultimately leads to increased growth in the clients' business.

New Strategies for Customer Relationship Management

Integrate your customer care and collections operations to enhance customer relationships, reduce collection costs and improve your bottom line.

Five Contact Center Trends That Will Rule in 2012

2012 is going to be an year of transformation for contact centers across the world. The focus right now is building customer relationships through effective customer engagement and at the same time aligning activities and resources in a way that cost is optimized.

'Security is Becoming Less of a Barrier'

Global Services interacts with Drew Hofler, senior manager, Financial Solutions, Ariba, Inc. to understand the relationship between cloud and BFSI.

Outlook 2012 Helping Really Handle the Finance Function Better

FAO clients expect their providers to undertake analytics on transactions, gather functional insights, and then identify opportunities to improve and add value. The focus is on improving the performance of the finance function.

Manufacturing Based Industries and Financial Services Industries Are The Largest Buyers of FAO Services

Kevin Lightfoot, vice presidents, external communications,ACS,A Xerox Company offers his perspective on FAO

We Are Exploring SAP Based BPaaS Services/Technology For The Mid-Market in Europe

Kevin Lightfoot, vice presidents, external communications,ACS,A Xerox Company offers his perspective on FAO

Supply Chain and Logistics Outsourcing Set to Grow in 2012

In 2012 more companies will explore outsourcing supply chain and logistics requirements, according to a new report.

Eight Best practices for Supply Chain Outsourcing

Gartner identifies eight best practices in supply chain outsourcing.

Procurement Outsourcing Market Promises To Be Stronger Compared To 2010

PO market can be considered in the rapid growth phase of the market maturity curve. The multi-process PO market grew 14% in 2010 to reach US$1.3 billion in size. Today PO service providers manage over US$160 billion of spend for various organizations.

Procurement Outsourcing: On the Rise, Flush with Deals

Procurement outsourcing is proving its value as a strategic piece of services. The procurement function would entail more complex categories of products and is focused on creating long term, sustainable relationships with global suppliers.

What Changing HR Trends Mean For the Mid Market?

3 Big HRO Predictions for 2012

Even amidst a tough economic scenario, the reliance on HR outsourcing has been significant. Increasing complexities in HR-related functions, changing laws and regulations and an inherent pressure to cut costs will continue to drive the market this year. But there are new trends shaping up and subsequent transformations happening within the HRO horizon.

Outlook 2012: Benefits to be the Attractive Spot in the HRO Horizon

HRO services haven't lost momentum amidst a tough and gloomy economy. Although buyers are taking a cautious approach forward, demand is here to stay and Benefits outsourcing is most likely to attract a significant part of it.

Outlook 2012: A Cautious Optimism Continues To Drive HRO

Withstanding the turbulent economy will be high on enterprises' agenda next year. Non-core functions like HRO will be outsourced more with the objective of short-term cost savings and long-term strategic objectives.

'The Critical Determinant is Specialization'

PD Mundhra, co-founder and executive director, eClerx tells Global Services how the customer expectations have evolved and how service providers can align themselves to meet this transformation.

In Conversation with PD Mundhra,Co-Founder and Executive Director, eClerx

Here are excerpts from an interaction with PD Mundhra, co-founder and executive director, eClerx.

Outlook 2012 What do the Cards Say About Analytics Outsourcing

Analytics outsourcing will continue to grow as businesses would turn to analytics to understand customer behavior and optimize various business measures

Workforce Management Has Now Changed to a More Knowledge-based Function

Over the years, WFM has found its way into business processing, because when WFM is applied over an optimized process, the overall economics is far superior. Service providers have therefore been using WFM as another tool in their arsenal to optimize overall process management.

WFM:Benefits, Trends and Recommendations

WFM software enables management to realize significant cost reduction.

WFM:Challenges For Vendors

Although every vendor offers his own version with different predictive algorithms, but the prediction is made on the basis of data.

WFM: Plan the Work, Work the Plan

It's all about having the right people in the right place at the right time

BPaaS Emerging To Be a BPO Game-Changer

Business process as a service (BPaaS) is emerging to be a BPO game-changer reminiscent of Software as a Service (SaaS) a decade ago. Specifically, BPaaS is adding arrows to organizations outsourcing quiver in how they approach their finance and accounting and other back-office functions.

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More Than Ever, IT Business Need Strategies

In the aftermath of economic downturn; more than ever, IT business need strategies that are practical and achievable.

How the Mid Market Can Get the Best Out of Outsourcing?

Mid market organizations can get as much or even more than what large enterprises can get out of their outsourcing arrangements. But it may not happen just like that. There are some best practices that enterprises must be aware of.

How the Mid Market Responds in Turbulent Times?

The current economic picture is one that shows a lot of uncertainty and volatility. While large corporate giants have the resources and power to maintain their hold in these uncertain situations, what are the mid market organizations doing? Are they ready for a change?

4 Signs to Change Your Outsourcing Provider

When to Change Your Outsourcing Provider?

How the Mid Market Can Get the Best Out of Outsourcing?

How the Mid Market Responds in Turbulent Times?

4 Signs to Change Your Outsourcing Provider

When to Change Your Outsourcing Provider?

What Decides Location Strategies for GICs?

One of the sessions at the Nasscom GIC Conclave 2012 was Location Strategy: Global Footprint That Manages Cost, Service and Risk. How important is a location strategy for GICs and what are the drivers for establishing a global footprint. Here are the key insights from the session.

Social Media Revolution: Are You Ready For It?

Are enterprises prepared to embrace social media. Reports and expert views suggest that some percentage has already made the move and a significant number is considering the move. There are important questions to be asked before an enterprise takes the plunge.

2012 If You Know Cloud, You are Hired

Aware that the key to technological ascension in 2012 may lie in grabbing a greater share of the cloud and enterprise solutions. Technology world are wooing the cloud and enterprise solutions to fetch a bigger share of Tech-ROI pie. 2012 comes with a promise of change of traditional tech hiring by cloud hiring.

"Smarter" Outsourcing Set to Increase in the Global Energy & Utilities Industry

New analysis from HfS Research, co-authored by ValueNotes, focuses on outsourcing and shared services strategies and highlights the gradual shift occurring in the energy & utilities (E&U) industry. The sector is evolving from large nationalized monopolies to smaller de-regulated, privatized enterprises which are adopting outsourcing as a key strategy to overcome multiple business challenges.

Outlook 2012: Lessons from the Past and Some More

The lessons from the recession economy led to permanent changes in making outsourcing more effective. While these will continue to hold, service providers will need to focus on developing deep skills in business and industry domains, leveraging opportunities in new geographies, and managing risk to ensure scalable growth.

Multi-Vendor Governance

Establishing the metrics and sharing the results helps both the internal IT organization and the service providers remain focused on delivering results and value to the business.

Dispelling the Ten Myths that Impede Excellence In Business Services Delivery

As companies consider ways to compete in todays global business markets, they must resist accepting as true the many myths that have arisen about globalization, information and business agility. Developing a better understanding of what is truly possible and the approaches taken by other companies that have led to success can help build an internal case for change.

10 Worst Sales Tactics of IT Outsourcing Companies

IT service providers are big on talk of innovation these daysexcept when it comes to their own sales practices. It seems as if many vendor sales teams have been pulling from the same bag of frustrating and ineffective tricks to try to win deals since the dawn of IT outsourcing.

There is More To an SLA Than Meets The Eye

Service Level Agreements are like chairs. We use them every day without questioning them too much, and then something reminds us how important they are and how difficult it is to get them just right.

Lockheed Martin BlackCloud Security For US Gov Agencies

BlackCloud private secure cloud computing solution will provide secure multi-tenancy in the data center for government agencies.

Tailoring Governance to Suit The Deal

One specific consideration when tailoring your governance is determining what is the appropriate degree of centralisation and how do they link to the outsourced functions?

Rocks to Turn Over in Outsourcing Arrangements

While some outsourcing contracts involve step-decreases in fees in later years of the contract, most companies do not otherwise actively plan for how to capture additional value in the latter years of their arrangements.

Middle-Market Vendor Governance:Definition and Implementation

Governance is crucial to the success of an outsourcing relationship between a client and its vendors

Juggling Risk

All India Management Association(AIMA) in association with St Gallen Symposium, Switzerland organized a conference on 'Managing Risk & Growth:A Pragmatic Approach to Sustainable Growth'. This conference gave a platform to deliberate some of the most critical risks being faced by organizations today.

Outsourcing IT to Other Countries Adds to Cyber Risks, Report Says

New white paper warns of increasing national security risks from cyber threats

Making A Crisis Into An Opportunity

The descent into crisis for an outsourcing is not just accompanied by failed resolution it's characterised by two disenchanted teams turning their organisations on course for a crisis with little awareness of their own faults.

Cloud Computing and Hacking

Hacks such as that which took place against Gmail and the Sony Playstation gaming network are threatening to dampen the take off of Cloud Computing.

More Than Ever, IT Business Need Strategies

In the aftermath of economic downturn; more than ever, IT business need strategies that are practical and achievable.

Quality of Service is More Than Just a Buzzword in Asia-Pacific

Quality of service (QoS) is emerging as the mobile industrys latest buzzword, and is now viewed as the most important distinguishing feature of mobile broadband services by operators and vendors in Asia-Pacific according to a survey conducted by Ovum and Telecom Asia.

Five Tips For Your 2012 Social Media Strategy

Whether you run a business employing one person or work for a corporation of 250,000, youll need a social media strategy for 2012. As more people embrace Twitter, Facebook, Google+, and other networks, its time to make social media an integral part of your marketing strategy.

Dispelling the Ten Myths that Impede Excellence In Business Services Delivery

Outsourcing to Improve Productivity of SMEs

Outsourcing to India has improved productivity of several global corporations; similar opportunities are available today for progressive SMEs in India, who are willing to capitalise on this emerging phenomenon.

4 New Offshore Captive Center Models

Here are four common offshore captive center models in use today.

Will Indian IT Companies' Business Model Become Stagnant?

Making cheap and affordable products is not enough anymore, you need to figure out how you embed new businesses with the community.

A Perspective On Cloud Computing Standards

Looking to the future, cloud computing standardization efforts may well mirror what we saw for the standardization efforts around the Internet.